Job Description

This is an exciting opportunity for those who are passionate about customer service while thrive on having a challenging operational role. Keeping some of the busiest stations in the UK running is exactly what you will be responsible for.

As the Station Manager you will provide strong leadership and direction across the station teams to ensure that the company\'s goals and objectives are fully understood and delivered.

Reporting to the Area Station Manager, this role will lead the day to day station operations ensuring they are delivered in line with company expectations through a period of sustained operational and structural change.

The successful candidate should be able to demonstrate the following:-

• Passion: You are a dynamic individual, used to working in a 24/7, customer driven environment. Ideally you will have experience from transport, retail or customer service industries.
• Lead, direct and motivate the Station teams to deliver the agreed customer service strategies ensuring that a climate of continual improvement is embedded across the team.
• Inspiring performance: Your team will be looking to you as a key role model, and as you are centered, intuitive, creative, and reflective, they\'ll be in good hands
• Safe Working Practises: We operate within a highly regulated and unionised environment, and safety is the backbone of our business. You will ensure and embed a safety culture that addresses the acceptance of risk and introduces personal accountability and ownership of safety related issues.
• Ability to learn quickly: Our stations offer fast paced, dynamic environments, where the customer is always present. You\'ll adapt quickly, take ownership comfortably.
• Management Experience: You\'ll be leading a team of direct reports, with overall responsibility for around 50 employees.

Overall responsibility

• Responsible for all people management activities of team including welfare, performance, attendance, disciplines, grievances and training.
• Deploy front line employees during disruption to meet the needs of the customer ensuring that all company standards are met.
• Deliver a safe and reliable train service in ensuring that train dispatch related incidents and delays are kept to a minimum, as well as working on performance Visualisation Boards and improvement plans.
• Working with Facilities and other stakeholders to maintain and improve our station facilities
• Investigate potential safety incidents to identify route cause and corrective actions.

Knowledge & Experience

• Proven track record of line and resource management experience preferably in a transport, retail or other customer centric environment
• Experience of influencing and delivering through others
• Proven ability to plan in a rapidly changing environment
• Proven track record of delivering customer service preferably in a transportation industry
• A natural and inspirational leader passionate capable of coaching your team.
• Strong interpersonal skills and ability to influence
• Clear communicator both verbally and non-verbally
• Planning and organisation to demanding timescales
• Able to investigate delays and incidents with the objective of identifying immediate, basic and underlying causes, and able to make meaningful recommendations to prevent re-occurrence
• High IT literacy, interpreting data and understanding trends using various software
• Able to work within a Safety Critical role (preferable).

In return, you\'ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You\'ll enjoy great company and industry benefits, as well as the support of a passionate team. You\'ll be fulfilling a role that is integral to GTR\'s continued success across the almost a quarter of all UK rail journeys. Your package will include a market leading pension and some great travel benefits on all GTR services

Benefits

Pension

Staff Travel

Childcare Vouchers

Extra Holidays

Discount Scheme

Shares

Long Service Awards

Employee Assistance Programme

The Transport Benevolent Fund

In-House Occupational Health Department

Cycle to Work Scheme

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Testimonials

What our staff say

\xe2\x80\x9cAs a station assistant for Thameslink, it\'s my responsibility to dispatch trains, carry out security checks and provide passenger assistance.\xe2\x80\x9d

Jack Pallister
Station Assistant

\xe2\x80\x9cI work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.\xe2\x80\x9d

Hannah Richards
Fleet Infrastructure Administrator

\xe2\x80\x9cI\'ve always admired the railway - people rely on it every day and it\'s an important part of life. I\'ve worked very hard to get this job, and two years ago, I was offered a full-time position with Thameslink - determination pays off!\xe2\x80\x9d

Odayne Ebanks
Station Assistant

\xe2\x80\x9cLeaving your comfort zone can be scary, but I encourage everyone to just jump in and do it if they\'re looking for a challenge. It\'s never too late to try something new and with the right team supporting you - you can\'t go wrong!\xe2\x80\x9d

Vanya Felix
Airport Host

\xe2\x80\x9cI joined as a platform assistant last year and this year I was offered the role of team leader. It\'s a lot more responsibility; I supervise an entire shift, which includes all your platform staff. It\'s a big step-up but I\'m really enjoying it so far. I\'ve been a train enthusiast from a young age and finally getting to work on the railway is a dream come true.\xe2\x80\x9d

Marc Carless
Station Team Leader

\xe2\x80\x9cI started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he\'d seen advertised for a trainer. I\'d never considered a job in HR or mentoring before then, but he said I\'d be perfect for it and I haven\'t looked back since!\xe2\x80\x9d

Zoey Hudson
Head of Talent, Diversity and Inclusion

\xe2\x80\x9cSince April, I\'ve helped to support our Kickstart Scheme. It\'s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you\'re out of it.\xe2\x80\x9d

Jack Gow
Mobile Station Managerr

\xe2\x80\x9cI love being part of the railway and find that it\'s a very supportive industry with a lot of open doors for progression. To run a good railway you need different talent and diversity of ideas so it\'s really important that we continue to focus on attracting more young women to the industry.\xe2\x80\x9d

Louise Webb
Passenger Handling Project Manager

\xe2\x80\x9cI love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you\'re sort of your own boss, which is nice.\xe2\x80\x9d

Ashley John
Train Driver

\xe2\x80\x9cI was in my mid-twenties when I applied to be a driver. It\'s something you can go into at any point in your life and I\'d recommend it to anyone, it\'s a fantastic industry to be a part of. I haven\'t been treated any differently just because I\'m a woman - I was the only female in my training class but that didn\'t bother me. I\'d love more women to join us, so what are you waiting for?\xe2\x80\x9d

Paige Lunn
Train Driver

\xe2\x80\x9cI left school as soon as I could, which was just after finishing my GCSEs.After a couple of office and retail jobs, I started my railway career in 2013 when I was 19 years old. Over six or so years, I worked in various roles and covered pretty much every station between Stevenage and Finsbury Park. It was a slightly quieter day when I saw the job advert for a trainee driver. I applied on a whim and things progressed from there!\xe2\x80\x9d

Beau Hawkins
Train Driver

\xe2\x80\x9cI\'m a Thameslink passenger host and team leader based at Luton station and I\'m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age - I left school over 60 years ago without any qualifications! It\'s been hard to get back into the routine of learning again.\xe2\x80\x9d

Bob Bryce
Passenger Host Team Leader

\xe2\x80\x9cIt was my brother\'s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually - this is exactly where I\'m meant to be. I\'m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.\xe2\x80\x9d

Tonderai Matizha-Johnson
Area Operations Manager

\xe2\x80\x9cWhen I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn\'t even mind it was based 250 miles away from where I lived.\xe2\x80\x9d

Harriet Dee
Team Administrator

\xe2\x80\x9cWorking for GTR is very rewarding and fulfilling. You really feel like you\'re making a difference to customers, no matter what role you\'re in as at the end of the day they\'re the heart of our business. I\'ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.\xe2\x80\x9d

Maggie Luckhurst
Platform/Train Dispatch

\xe2\x80\x9cIf you\'ve always had an interest in rail, or maybe you\'re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.\xe2\x80\x9d

Nathaniel Owen
Station Manager

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GTR stands for Govia Thameslink Railway, and includes Southern, Thameslink, Great Northern and Gatwick Express.

Copyright \xc2\xa9 Govia. All rights reserved worldwide. Thameslink Railway is a trading name of Govia Thameslink Railway Ltd. Registered in England under number: 07934306. Registered office: 3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE. Govia Thameslink Railway Ltd is a wholly owned subsidiary of Govia Ltd.

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