Job Description

At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it's the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.


If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.


Working within the Ramp and/or Baggage Hall Teams, ensuring consistent, safe delivery of high performance standards in the provision of the smooth, timely and accurate processing of passenger baggage and cargo, as well as the operation of GSE used for aircraft turnarounds.


Working in the Front of House Team you will be assisting the Passenger Services Manager to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard. All processes must be performed in a smooth, timely and accurate manner.


You should be able to demonstrate a hardworking, adaptable attitude and be able to thrive on variety in the workplace. A key team player with an ability to communicate with management and airlines at all levels.

Role Responsibilities:

Lead and support ramp teams in all aspects of ramp and baggage hall activities Oversee the safe and efficient use of Ground Support Equipment (GSE) and operational tools Ensure compliance with all company, airline, airport, and regulatory procedures and safety standards. Maintain procedural knowledge among staff and implement new policies as required. Conduct regular audits and inspections using iAuditor, and implement corrective actions. Perform routine maintenance checks including FOD removal and GSE cleaning. Liaise with interdepartmental teams to ensure seamless operational flow. Supervise turnaround, pushback, baggage screening, and sortation processes. Report and record all incidents/accidents promptly and in compliance with regulatory standards Attend Health & Safety meetings and contribute to continuous improvement in safety culture. Manage rosters, timekeeping, absence, and overtime to maintain staffing levels. Lead the Passenger Services Team, overseeing check-in, boarding, ticket desk, PRM support, and lost property. Ensure an exceptional passenger experience at all times. Communicate effectively through briefings and ensure updates are shared with all relevant team members Allocate staff, assign duties, and manage breaks and equipment usage. Oversee rosters, holiday planning, and budget-conscious resourcing. Manage operational systems, escalate faults, and ensure areas are safe and functional. Monitor and enforce cleanliness and H&S compliance in passenger areas. Actively supervise and coach team members for performance, safety, and service quality. Conduct investigations, 1-2-1s, and welfare meetings. Manage sickness and attendance in line with company policy. Deliver training in operational systems, procedures, and customer service. Conduct appraisals and performance reviews to promote staff development and retention. Support disciplinary processes where needed.

What were looking for?

Strong understanding of ramp procedures, passenger service operations, and aviation compliance. Proven experience in ground handling and/or airport operations. Excellent communication and interpersonal skills. Ability to lead and motivate teams in a high-pressure, safety-critical environment. Confident, proactive, and solutions-oriented. Flexible and adaptable to changing operational needs (including airline schedule adjustments). Knowledge of GSE, airport systems, and auditing tools (e.g., iAuditor). Commitment to delivering exceptional service and operational standards.

PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees