Job Description

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We\'re an organisation where people matter.

We\'re continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click .

About our people and the recruitment process - We\'re an inclusive employer of choice and we welcome applications from everyone!

We encourage our colleagues to work flexibly, as we know traditional working patterns don\'t always fit. If you want to consider working flexibly, just let us know and we\'ll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We\'re also a employer and we\'ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

Support the Station Manager in the delivery of a first class station environment to Train Operating Companies (TOCs), passengers and retailers.

We are looking for a Station Support Assistant to join our team based within the Western Route at Bristol Temple Meads Station. Reporting into the Station Manager (Reading and Bristol Temple Meads), this is a wide ranging role whereby you will support the Network Rail team in delivering a safe operation of the station whilst also supporting in driving improvements at the station for passengers. Typical duties will involve supporting or leading on safety and customer experience projects within the station, leading on charity and event booking requests at the station and supporting the Station Manager / Station Operations Manager at meetings. We are looking for an individual who has strong stakeholder relationship skills, a drive to implement change for the benefit to station users, good verbal and written communication skills and is very organised. Previous experience of working in a station (or similar customer experience and operational environment) would be advantageous but not essential.

About the role (External)

Key Accountabilities:

\xc2\xb7 Undertake general office administration including the control of mail, co-ordinating of diaries, filling and maintenance of personal records and the arranging of travel.

\xc2\xb7 Organise meetings and the production and dissemination of documentation to support them.

\xc2\xb7 Adhere to financial and procurement procedures and act as local purchasing agent, where directed, by ordering stationary and other consumables as required.

\xc2\xb7 Collate customer information requirements and monitor that all station information and publicity material is in date and adheres to company guidelines.

\xc2\xb7 Assist in gathering information regarding accidents, incidents and claims and liaise with relevant parties.

\xc2\xb7 Arrange access for filming and assist with arranging exhibitions and promotions on the station.

\xc2\xb7 Record toilet turnstile revenue and report discrepancies in accordance with company policy.

\xc2\xb7 Order, control and issue Personal Protective Equipment and Rule Books for the station team.

\xc2\xb7 Undertake administrative tasks as directed.

Job Skills, Experience and Qualifications:

Essential

\xc2\xb7 Good written/oral communication and interpersonal skills

\xc2\xb7 Good organisational skills and ability to prioritise work effectively

\xc2\xb7 Experience in the use of company IT packages.

Desirable

\xc2\xb7 A high standard of accuracy and speed in audio/copy typing

How to apply (External)

Salary: \xc2\xa319,000 - \xc2\xa325,000 Circa

Closing date: 28th August 2023 - Late applications will not be accepted.

At Network Rail we promote a diverse and inclusive organisation. We are working in conjunction with the Cultural Fusion team to support black, Asian and minority ethnic colleagues. If you would like support with your application or interview please contact .

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

You can visit for advice on accessibility support if you\'re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.

Drugs and Alcohol Standard:

Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

Network Rail Benefits -

All offers of employment are conditional upon satisfactory completion of pre-employment checks.

Network Rail