Job Description

OLE TITLE:

Steps2Work Wellbeing Co-ordinator (Spelthorne)

LOCATION:

Spelthorne and surrounding areas, with some home working

HOURS:

29 hours a week. With some flexibility/twilight work and evening training. Must include a Wednesday

Surrey Care Trust

is a local charity that helps people to improve their skills for life, work and learning through counselling, education, mentoring and volunteering. Our programmes support disadvantaged families in improving their chances in life. Through our programmes we are enabling people throughout Surrey to overcome the disadvantage of low skills, poor educational achievement, limited opportunities and tough financial circumstances.

We offer a broad range of programmes - support for families and their children at our

Stanwell Family Centre

; offering vulnerable and challenging young people an alternative approach to education at our

STEPS

learning centre; a free and independent youth

counselling

service for young people aged 16 - 25;

mentoring

young people and adults to help them gain confidence and make positive changes; improving mental health and wellbeing through our nurture through nature programme at

Gateway

and

Outside and Active

; working to bring the community together and taken action on local issues with our

Stanwell Local Conversation

project; supporting 18-24's into employment through

Steps2Work

in Woking; and creating a different environment for people to learn new skills and give something back to society on our

Swingbridge Community Boats.

Surrey Care Trust has been appointed by Surrey County Council to deliver our project 'Steps2Work Wellbeing'. We will offer mental health support based in 3 key areas: Stanwell (Spelthorne), Woking and Reigate & Banstead (also reaching clients from Epsom & Ewell, Mole Valley & Tandridge) through our mentoring programme.

We aim to reach people of all ages whose employment situation has been impacted by their mental health, or whose mental health is worsened by unemployment. Primarily working with people aged 17+.

Our Vision

Surrey to be a place where vulnerable and excluded families are given the opportunity, skills and support to achieve their potential and make a positive contribution.

Our Mission

To tackle disadvantage, social exclusion and hardship in local communities. To reach out to families to equip them with the skills to improve their economic situation, to reduce social isolation and break the cycle of disadvantage.

Overall purpose of the role

Our project 'Steps2Work Wellbeing' will sustainably improve the mental health of the unemployed, combining 1:1 support from trained staff with long-term volunteer mentoring & nature-therapy: a holistic combination that significantly improves existing fragmented support.

Working to support the Assistant Managers as part of a friendly and supportive team to manage referrals, recruit, train and support a bank of volunteer mentors who will be matched with people within a specific Hub area; and to directly support clients. Working collaboratively with all team members and external agencies you will work to build relationships with referring partners, local employers to achieve objectives and meet contract targets.

You will improve the well-being and employment/volunteering opportunities for clients who are referred to the Gateway Community Gardens and the Reigate Hubs by understanding their individual needs and aspirations, facilitating group work in our Nature through Nurture programmes, agreeing goals and targets towards reaching them and working alongside them to support them in gaining the necessary confidence and skills. Signposting them to relevant organisations and monitoring progress. Through this exciting role, you will have the opportunity to work with a broad range of individuals, volunteers, and external agencies to make a real difference to peoples' lives.

Duties and Responsibilities:

Manage a caseload of participants requiring additional support to improve their well-being, education, or employment/volunteering.

Assess clients' existing situation, aspirations and strengths/weaknesses and help establish realistic goals and action for them to work on, providing encouragement and guidance as needed.

Provide consistency and continuity of service for people attending the Hub.

Support group work around personal development and confidence for a small number of clients to be delivered at one of our Nature through Nurture Programmes (e.g. Gateway Community Gardens) alongside your team.

Recruit, train, support and manage volunteer mentors from a range of backgrounds.

Match volunteer mentors with clients

Attend, train and support volunteer mentors and mentoring meetings/ training as required

Respond to safeguarding concerns, reporting to Designated Safeguarding Lead and liaising with mentors accordingly.

Complete, and report on participant files/data/outcomes and liaise with the Steps2Work Wellbeing Administrator/Co-ordinator to ensure all data and recording systems are retained in an appropriate format

Help with collecting case studies and reporting on successes to share with the funder, SCT and Board.

Explore employment and volunteering opportunities that may be suitable for clients; linking in and building relationships with potential placement providers and actively seek referrals as necessary.

Carrying out initial assessments, ID and employment check status

Any other duties commensurate with the role

ESSENTIAL DESIRABLE

A Level standard or equivalent

Some experience of working with people who face barriers and challenges around employment/well-being

Experience of working in an organisational or administrative capacity

Good standard of computer literacy including Microsoft Office at intermediate level

Demonstrable creative problem-solving skills and a positive approach to challenging and overcoming any limiting beliefs held by participants.

Safeguarding awareness and training

An ability to empathise with and motivate others, with a passion for people to thrive

An ability to network and build business relationships

Excellent planning, administrative and organisational skills

Demonstrate a high level of professionalism and initiative when making decisions

Excellent verbal and written communication, interpersonal & listening skills and able to relate confidently to both adults and young people

Flexible in approach, using initiative, prioritise own workload without day-to-day supervision and work remotely

An ability to empathise with and motivate others, with a passion for people to thrive

Demonstrable creative problem-solving skills and a positive approach to challenging and overcoming any limiting beliefs held by participants.

Car driver with full licence, and flexibility to drive across the borough/county when required

Please note you will be required to undertake DBS clearance for this role

We are looking to hold interviews on

Thursday 7th August AM and Monday 11th August AM

Job Types: Part-time, Permanent

Pay: 13.78 per hour

Benefits:

Company pension
Experience:

Customer service: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 15/08/2025