Job Description

The Sterile services Quality / Training co-ordinator will support the Sterile Services Manager to deliver, evaluate and continuously improve training and competency programmes for sterile services staff.
The post holder will promote high standards of decontamination practice, a culture of safety and continuous improvement throughout the department through effective communication, coaching, and professional support, in line with national guidance (e.g. WHTM 01-01), regulatory requirements (e.g. ISO13485:2016), and BCUHB policies.
This post holder is a key member of the Sterile Services team and will be required to provide support in the development of service improvements and assist with, or undertake specific tasks/projects as required to enhance workforce capability and service quality.
Main duties of the job
Support Management with quality documents e.g. SOPs, polices , IFUs and staff training records.
Support internal and external audits, ensuring evidence is up-to-date and actions are completed on time.
Monitor and investigate non-conformities, assisting with root cause analysis and tracking corrective and preventative actions.
Co-ordinate staff training compliance, ensuring all competencies and annual updates are recorded and current.
Review process checks, traceability data and compliance records to ensure standards are consistently met.
Liaise with clinical users, acting as a point of contact for quality queries, service issues and information requests.
Prepare quality reports, performance summaries for Management.
Support implementation of service improvements, including quality, workflow and documentation updates.
Ensure adhere to national standards, manufacturer instructions for use (IFUs) and Departmental and Health board procedures and policies.
Promote a positive quality culture, encouraging good practice, accuracy and accountability across the department.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details
Date posted
03 December 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,898 to 30,615 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
050-AC809-1225
Job locations
Glan Clwyd Hospital
Sarn Lane
Bodelwyddan
LL18 5UJ
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential

• Knowledge and understanding of relevant departmental software and Quality Management System
• Portfolio of certified/accredited professional development activity undertaken in relevant areas
• Educated to NVQ Level 3 or equivalent
• Diploma level or able to demonstrate equivalent level of experience
• Certificate in Supervisory Management ILM Level 2 short professional / vocational courses Likely level 2 on RQF
• Decontamination SSD supervisors / managers (to NHS guidance) course short professional / vocational courses Likely level 2 on RQF
• Recognised teaching or training qualification- short professional / vocational courses Likely level 2 on RQF
• Auditing or quality assurance qualification- short professional / vocational courses Likely level 2 on RQF
• Understanding of Health & Safety, employment and relevant legislation

Desirable

• ECDL
• IOSH Health & Safety
• Knowledge of and ability to initiate action required as identified on risk assessments
• IDSc Decontamination Sciences Certification
• Knowledge of BCUHB policies and procedures
• Knowledge of the Datix software system

Experience
Essential

• Significant experience working in a sterile services or decontamination role
• Good knowledge of decontamination standards (e.g. WHTM 01-01, ISO 13485:2016 etc.)
• Previous experience of Personnel Management
• Experience in delivering training, assessing competencies and developing quality practise in others.
• Strong communication and interpersonal skills
• Ability to understand, interpret and critically analyse technical data and information
• Ability to coach, mentor and support others
• Conducting internal audits

Desirable

• Experience of setting up and implementing internal processes and procedures.
• Familiarity with training systems and documentation
• Desire to undertake management studies
• Ability to produce reports, protocols, and analyse statistics

Skills and Attributes
Essential

• Able to build and maintain good working relationships with all team members, management and service users
• Ability to deliver relevant in-house training programme
• Ability to undertake personal development reviews for staff
• Ability to work as part of the wider team
• Ability to work autonomously and be accountable for own actions.
• Delivers work of consistent and predictable high quality
• Ability to use own initiative, organise, workloads and delegate duties
• Support and enable effective teamwork, in a confident, self-motivated, positive & enthusiastic manner.
• Ability to motivate others
• Willing to work flexibly
• A practical approach to problem solving
• Computer Literate with good keyboard skills
• An ability to maintain confidentiality and trust

Desirable

• Ability to implement change
• Evidence of leading supervisory staff
• Welsh Language Skills are desirable levels in understanding, speaking, reading, and writing

Other
Essential

• Excellent communication skills both written and verbal
• Able to demonstrate commitment to the department
• Able to maintain confidentiality
• Positive mindset in respect of supporting organisational change; learning, and continuous improvement.
• ble to work flexible hours to meet service requirements
• Able to work under pressure
• Able to travel between multiple sites, when required

Desirable

• Proactive in personal development and continuous improvement

Person Specification
Qualifications and Knowledge
Essential

• Knowledge and understanding of relevant departmental software and Quality Management System
• Portfolio of certified/accredited professional development activity undertaken in relevant areas
• Educated to NVQ Level 3 or equivalent
• Diploma level or able to demonstrate equivalent level of experience
• Certificate in Supervisory Management ILM Level 2 short professional / vocational courses Likely level 2 on RQF
• Decontamination SSD supervisors / managers (to NHS guidance) course short professional / vocational courses Likely level 2 on RQF
• Recognised teaching or training qualification- short professional / vocational courses Likely level 2 on RQF
• Auditing or quality assurance qualification- short professional / vocational courses Likely level 2 on RQF
• Understanding of Health & Safety, employment and relevant legislation

Desirable

• ECDL
• IOSH Health & Safety
• Knowledge of and ability to initiate action required as identified on risk assessments
• IDSc Decontamination Sciences Certification
• Knowledge of BCUHB policies and procedures
• Knowledge of the Datix software system

Experience
Essential

• Significant experience working in a sterile services or decontamination role
• Good knowledge of decontamination standards (e.g. WHTM 01-01, ISO 13485:2016 etc.)
• Previous experience of Personnel Management
• Experience in delivering training, assessing competencies and developing quality practise in others.
• Strong communication and interpersonal skills
• Ability to understand, interpret and critically analyse technical data and information
• Ability to coach, mentor and support others
• Conducting internal audits

Desirable

• Experience of setting up and implementing internal processes and procedures.
• Familiarity with training systems and documentation
• Desire to undertake management studies
• Ability to produce reports, protocols, and analyse statistics

Skills and Attributes
Essential

• Able to build and maintain good working relationships with all team members, management and service users
• Ability to deliver relevant in-house training programme
• Ability to undertake personal development reviews for staff
• Ability to work as part of the wider team
• Ability to work autonomously and be accountable for own actions.
• Delivers work of consistent and predictable high quality
• Ability to use own initiative, organise, workloads and delegate duties
• Support and enable effective teamwork, in a confident, self-motivated, positive & enthusiastic manner.
• Ability to motivate others
• Willing to work flexibly
• A practical approach to problem solving
• Computer Literate with good keyboard skills
• An ability to maintain confidentiality and trust

Desirable

• Ability to implement change
• Evidence of leading supervisory staff
• Welsh Language Skills are desirable levels in understanding, speaking, reading, and writing

Other
Essential

• Excellent communication skills both written and verbal
• Able to demonstrate commitment to the department
• Able to maintain confidentiality
• Positive mindset in respect of supporting organisational change; learning, and continuous improvement.
• ble to work flexible hours to meet service requirements
• Able to work under pressure
• Able to travel between multiple sites, when required

Desirable

• Proactive in personal development and continuous improvement

Skills Required