Job Description

The Supervisor for Sterile Services will have extensive knowledge and skills of requirements for medical device reprocessing in line with the ISO13485 standard. They will also have knowledge of all potential risk to products within a sterile services department. They will support the Management team in ensuring staff conform to the departmental Quality Management System, Trust policy and procedures, highlighting immediately any areas of concern.



The post holder will be responsible for assessing, organising and planning the daily workflow within the Sterile Services to ensure maximum usage of resources.



Act as a resource to support the technicians to reduce the Departmental and individual non-conformances and provide feedback to the Management team.



Provide ongoing training to technicians with the support of the Management team.



The post holder will be expected to deputise for the Production Manager in their absence with the support of the Decontamination Manager.



Communicate with customers regarding products and issues.



To undertake this role the supervisor must be able to root cause and report on incidents relating to product and staff.



Ensure the efficient and effective operation of the department.



Interview date 12th November 2025



Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.



UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.



This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions at interview.



Please note if a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under relevant Trust or national terms and conditions.



To assess, plan, organise and manage own workload and the workload of others to ensure maximum utilisation of resources available on a day to day basis.



Responsible for the day-to-day supervision and co-ordination of staff within the department.



To provide and receive complex information and to facilitate effective communication with both departmental staff and customers.



To provide appropriate support for technicians and their on-going development through regular reviews of performance and yearly staff appraisals.



Responsibility and authority for resolving day-to-day problems and queries arising from customers with support from the Management team and supporting the Management team with more complex complaints investigation. Ensure delegated actions relating to complaints are completed within the specified time frames.



Acting-up for the Production Manager in their absence with the support of the Decontamination Manager



To communicate to the production team the departments progress against agreed targets, proposed changes in activity affecting expected production levels, quality issues and general trust news.



To actively participate in weekly departmental operational meetings.



Participate in the internal quality audits required for the departmental certification. Assist the Quality Representative in providing Quality Assurance and Control to the Department.



Reporting, and if necessary, withdrawing from service, defective equipment and machinery where safety, risk to product and/or efficient working order is affected. Communicate immediately any decontamination machine failures as per process.



To confirm all routine test procedures are completed and documented on all relevant equipment.