Job Description

Overview:

As a Tory Burch Stock Associate, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, and understanding & executing on core operational policies & procedures. Helping to support product flow and the smooth running of the store.
Responsibilities:
Be Buddy/Team Player
Model behavior that reflects the company's core values Appropriately manage conflict and take ownership for your part in the team dynamic Contribute to a positive atmosphere that is fun, professional, productive and team oriented


Support the Customer Experience

Ensure a high level of customer service through extensive product knowledge and product ownership Run product to the floor, ship product to customers, and conduct transfers per TRB directives on occasions when support is necessary Partner with GM and AGM to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs


Represent the Brand
Contribute to maintaining all brand and operating standards to support brand consistency Assist in maintaining store presentation standards


Support the Business & Deliver Results
Take ownership for maintaining a high standard of back of house and offsite storage organization Communicate inbound merchandise with team and prepare new arrivals for sales floor/visual displays


CORE SKILLS
Adaptable - Change before you have to

Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple prioritiesEntrepreneurial Spirit - Own it

Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things doneCollaborative - No "I" in Tory

Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approachClient & Brand Focus - Put yourself in Tory's shoes

Passionate about the brand & the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customersLive the Values - Being "Buddy"

Keeps "Buddy Values" alive (kindness, humility, warmth, honesty, loyalty, compassion, integrity, passion) - It's not just what you do, but how you do it - Contributes to a positive & productive environmentFunctional Expertise - Know Your Stuff

Has skills necessary to perform the job - Keeps current on skills & practices - Puts learning into practice
PRIOR EXPERIENCE NEEDED1-2 years of stock-related experience in a high volume, customer-driven retail environment


REQUIREMENTSAbility to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend. * Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.