Job Description

This post is in a fast-paced Stop Smoking Service based in Lewisham hospital, providing support for people who live, work or study in the borough.



The post holder must be an experienced administrator with good IT skills and who is well organised in order to manage high volumes for patient data from multiple sources.



The role requires being the first point of contact for patients with the service, as such the requirement for high-quality customer service skills are also needed in order to make them feel heard and supported whilst they engage with our team.

PLEASE NOTE:

We are unable to offer sponsorship for this post



To deal appropriately with all phone referrals and enquiries, using initiative as to their disposition.



To process referrals for the LSSS team following service protocols in a timely manner liaising with the referring team as required .



To order, manage and distribute resources and medications to support clinical interventions Implement / maintain /monitor archiving systems (including deceased files).



To be responsible for the creation, population, maintaining and developing of all systems required by the Stop Smoking Service Team. To provide information to Management in a timely and reliable fashion as required .



Creation of new forms and stationary for the team.



To manage all incoming mail, using initiative as to distribution.



Participate in the development of the Lewisham Stop Smoking Service.



To act as a minute taker for team meetings as required , transcribing in appropriate format and distributing agendas and papers.



To have a good working knowledge of IT systems and be able to enter and update information on the relevant IT system as required .



To proactively engage with stakeholders and key partners and to represent the team while promoting the service

Interview date:

12th February 2026



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream



The key function of this job is to support the smooth, efficient and effective running of the Lewisham Stop Smoking Service (LSSS). The post holder is responsible for supporting the LSSS Team as the Team are based in University Hospital Lewisham and across the Community in Lewisham .



This includes acting as the first point of contact from clients/other departments/Trusts, processing referrals, booking appointments, ordering medications, creating invoices, taking notes at team meetings , processing correspondence for the team, maintaining databases, and providing occasional cover for clinical services.



The post holder will ensure that all non-routine, administrative or organisational tasks are undertaken on a daily basis . The post holder is expected to maintain complete confidentiality at all times .