Job Description

Location

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London


Retail (store team)

In short

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This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) team and commence the journey to bring On's London Regent Street Store alive.



As one of the first hires of the Regent Street store team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. Our Flagship Store is the hallmark of the On brand and at On we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.



We are hiring for multiple part-time and full-positions. We look forward to connecting with you!

Your Mission

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Continuously embrace and communicate On's values and brand philosophy in team and customer interactions Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories) Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness Maintain the visual standards in the store to deliver a premium experience Assist with inventory management and inbound / outbound product orders Other duties as needed

Your story

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This is an entry level position, 1 - 2 years of experience within a retail or customer facing work environment would be an advantage A background in the Running, Fashion or Sports Industry is preferred but not a must Strong communication, hospitality and interpersonal skills Ability to take initiative, learn quickly, and work both independently and as part of a team Eye for maintaining outstanding store condition and visual merchandising standards Ability to read, write and speak English fluently. Any other language skill is a strong plus but not a core requirement Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching

About the Team

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As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.



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Most lived Spirit in our team

Positive

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Positive

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We're upbeat, fully living On's Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make - and know what we're doing it together.



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London

Home to nearly 3000 parks, a population speaking more than 300 languages, and a vibrant art and music scene, London is one of the world's most loved cities for good reason.


12 Fleur De Lis Street,

E1 6DB

United Kingdom



Marion
GLOBAL HEAD OF RETAIL
We have age ranges from 21-64 and 60 nationalities. That is really diverse and brings us the best ideas to problem solve on the ground. Solving everyday little problems for different customers, that's our value proposition.

What we offer

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On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

What to expect

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We want to set everyone up for success, so here's the lowdown on how we hire. Our process is a two-way street - bringing you into our culture, while helping us learn how you think.



Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.



Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine - it creates that 'Wow' moment.###

Step One

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It starts with you...

You'll start by submitting your application to a specific role.



We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.