Job Description

About us

SureStore part of the Flexiss Group, a service-first company offering home and business storage solutions. SureStore offers quick, convenient and hassle-free

storage solutions in a number of prime locations across the UK.

Our work environment includes:

Modern office setting*
Growth opportunities*
Relaxed atmosphere*
Safe work environment*

Duties:
- Greet customers and provide excellent customer service
- Assist the store management team in promoting new business by handling telephone, email and in-person inquiries from new Domestic & Business customers.
- Upsell additional products or services to customers
- Maintain knowledge of current sales and promotions
- Process customer transactions accurately and efficiently
- Handle customer inquiries and resolve any issues or complaints
- Maintain a clean and organized sales floor/store environment

- Guide prospects or current customers through the rental process, tour available spaces/amenities, identifying storage needs and providing solutions.
- Prepare rental agreements and maintaining files in a manner adherent to GDPR.
- Process vacates accurately and ensure great customer service to the last transaction.
- Handle customer inquiries and resolve any issues or complaints (if not to be escalated to Store Management Team), questions, leases and enforcing rules/regulations with tenants to ensure auditable standards are met.
- Collection Duties: conduct collection calls for delinquent tenants/past due balances daily, assisting with debt processes i.e. emailing/sending out SMS reminders and telephoning customers to deal with any debt issues.

- Keeping inventories for merchandise.
- Reporting/documenting emergencies and incidents.
- Overseeing/helping with daily inspection of facility, rental checks, maintenance and common areas.

Skills:
- Excellent communication skills to effectively interact with customers and team members.
- Ability to sell products and persuade customers to make purchases.
- Reliable grasp of maths for accurately delivering quotations, offers and handling customer accounts queries.

- Accurate and compliant use of the relevant in house and external software systems used in store to manage our customer's journey, including MS Office (Word, Excel and Outlook)
- Strong phone etiquette for answering customer calls and providing information or assistance.
- Organizational skills to keep track of inventory, restock reception, and maintain visual merchandising standards.
- Time management skills to prioritize tasks and meet sales goals.

Required to be driving/mobile between sites if necessary

Join our team as a Store Assistant and be part of a dynamic retail environment. In this role, you will play a key role in providing exceptional customer service, assisting customers with their purchases, and contributing to the overall success of the store.

We offer competitive pay, flexible scheduling options, and opportunities for career growth within our company. If you have a passion for sales, enjoy working with people, and thrive in a fast-paced retail setting, we would love to hear from you.

Phone etiquette is required.

Job Type: Full-time

Pay: Up to 25,400.00 per year

Additional pay:

Performance bonus
Schedule:

Monday to Friday Weekend availability
Education:

GCSE or equivalent (preferred)
Experience:

Retail sales: 1 year (preferred) customer service: 1 year (preferred) Sales: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Reference ID: Store Assistant Sure store