Job Description

Alan Howard are the leading supplier to the Hair and Beauty trade. We are a family run business trading for 50 years and employing over 300 employees across the UK

We are currently looking for a Full Time Store Assistant, to join the team in our Stoke Store - (ST1 5NJ)

Hours of Work:

37.25 per week average over a 2 week rota as follows:

Mon - 08:00 - 17:15

Tues - 08:00 - 17:45

Wed - 08:00 - 17:15

Thur - 08:00 - 17:15

Fri - 08:00 - 16:15

Sun - 10:00 - 14:15

Mon - 08:00 - 17:15

Tues - 08:00 - 17:45

Wed - 08:00 - 17:15

Thur - 08:00 - 17:15

Every other weekend Fri / Sat & Sunday as none working days

The Role:

The role will be customer facing and will include:

Assisting customers in store, helping with their shopping needs, giving recommendations, making their shopping experience one they will want to come back to and is the professional face of Alan Howard.

The role will also include taking telephone orders for salon deliveries, liaising with customers and sales representatives, picking and processing of large quantities of orders ready for dispatch and merchandising and replenishment of stock deliveries among other duties. This is a fast paced environment and the role requires someone who is a customer focused, team player who is capable of working under time pressures.

Key skills:

You will have a proven record of excellent customer service, basic computer skills for till work and a confident telephone manner. A positive can do attitude and a willingness to help others. Experience with POS and CRM systems an advantage

You will enjoy the challenge of a fast paced environment, with the ability to communicate with all levels of the business. You will be professional and well presented.

Experience in retail, customer service or the hair and beauty industry would be an advantage

Benefits include:

Generous staff discount Free uniform provided Free on site parking available Perkbox discounts for retailers, travel, cinema and restaurants Wellness Hub Health Assured EAP 22 days holiday plus bank holidays
Alan Howard are Investors in People Silver Accredited

Job Types: Full-time, Permanent

Pay: 13.08 per hour

Expected hours: 37.25 per week

Benefits:

Employee discount Free parking On-site parking Store discount
Application question(s):

Where is your current location To be shortlisted further please briefly explain your relevant experience for this role
Licence/Certification:

Driver Licence (preferred)
Work Location: In person