Job Description

Job Title: Store Detective Supervisor
Location: London South East (Travel Required own vehicle)
Salary: Competitive + Travel Expenses + Benefits
About Us:
We are a leading provider of retail security solutions, partnering with national retailers to deliver a safe and secure shopping environment. We are currently seeking a proactive and experienced Store Detective Supervisor to oversee and support a team of 12 store detectives across the London / Kent and Essex region with our B&Q Contract.
Job Summary:
As the Store Detective Supervisor, you will be responsible for the management, support, and development of a team of store detectives. This includes conducting regular welfare visits, training, rota management, and liaising with our national crime centre and our stakeholders B&Q. You will play a critical role in ensuring operational excellence and the safety of store environments.
Key Responsibilities:

• Supervise and support a team of 12 store detectives across various locations numbers of stores close by London, Kent and Essex.
• Travel regularly to conduct welfare checks, on-site audits, and performance evaluations.
• Deliver training and mentoring to new and existing detectives to maintain high operational standards.
• Liaise close by with retail clients and the National Crime Centre to ensure coordinated deployment and crime reporting.
• Create and manage staff rotas, ensuring adequate cover and operational continuity.
• Monitor and audit performance to maintain service quality and adherence to company policies.
• Provide regular reports to Operation Management on team performance, incidents, and site activity.

Essential Requirements:

• Proven experience in a supervisory security role, ideally within the retail or loss prevention sector.
• Excellent interpersonal and leadership skills.
• Strong organisational and time management abilities.
• Valid SIA licence (Security Guarding or Door Supervisor).
• Full UK driving licence with access to your own vehicle and willingness to travel throughout London and Essex /Kent.
• Good knowledge of Loss prevention and procedures related to retail acquisitive crime.
• IT literate with ability to complete reports and rota systems.

Desirable:

• Previous experience liaising with law enforcement agencies or national crime centres.
• Experience in conducting audits and compliance checks.
• Conduct regular site visits, actively engaging with B&Q colleague and fostering strong customer relationships across the contract.
• Attend regional and national meetings, contributing to improving performance.

Benefits:

• Competitive salary with mileage and travel expenses will be paid.
• Ongoing professional development
• equipment provided
• Opportunities for advancement within the company

20 % Discount with B&Q and various discounts within Mitie and also Benefits with being part of Mitie shares.
How to Apply:
Please submit your CV along with a cover letter detailing your relevant experience and why you are a good fit for the role.

Skills Required