Job Description

Job Introduction

Christmas at Selfridges is truly magical - from the dazzling displays to the unforgettable experiences we create for our customers. As a

Christmas Store Host

, you'll play a vital role in bringing that magic to life. You'll be the warm welcome at the heart of the store, surprising, delighting, and inspiring every visitor during the most exciting time of the year.

A bit about the role

As a Store Host, you will:

Be the first point of contact for customers, offering a warm and genuine welcome. Proactively engage with customers to deliver an extraordinary festive shopping experience. Anticipate and identify customer needs, using curiosity and initiative to go above and beyond expectations. Handle customer concerns with empathy and professionalism, escalating to the Management Team when appropriate. Share knowledge and passion for Selfridges' unique offering, inspiring both customers and colleagues. Bring the Selfridges Christmas story to life through meaningful conversations and storytelling.

A bit about you

As a Store Host, you will:

Communicate with clarity, confidence, and professionalism with customers, colleagues, and managers alike. Embody the Selfridges brand, representing it with pride and festive spirit. Put the customer at the heart of everything you do, consistently delivering a bespoke and exceptional level of service. Demonstrate flexibility and adaptability in responding to diverse customer needs during the busy holiday season. Show initiative by offering additional services and creating magical moments that exceed expectations. Understand and reflect international etiquette to provide a truly global standard of service. * Share valuable customer feedback with the wider team to continuously enhance service levels.