Job Description

Job Introduction

A Bit About The Role

Act as the first point of contact for customers Be proactive in approaching Deliver an extraordinary experience for all customers Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team Share expert knowledge and passion of other areas within Selfridges to customers and colleagues Make, tell and share stories

A Bit About You

Engage clearly, confidently and professionally with all customers, team members and managers Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community Be customer centric: excellent in delivering world class service Have the ability to be flexible when it comes to meeting customer demands - ensuring that each customer is given a bespoke shopping experience Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly Provide feedback from customers to the wider team to ensure increased service levels

Selfridges



Salary Competitive plus benefits


Annually


Job Reference selfridges/TP/278495/6214


Contract Type Permanent


Closing Date 07 September, 2025


Job Category Retail


Location London, United Kingdom


08 August, 2025