Job Description

Role Overview

We are seeking a high-caliber, commercially-minded Store Manager to lead our dynamic team at Urban Chocolatier Barkingside. As a Store Manager, you are more than just a supervisor; you are the primary driver of the store's profitability and the guardian of our brand standards. You will be responsible for the full P&L of the site, focusing on maximizing revenue while strictly controlling variable costs. The successful candidate will be a hands-on leader capable of maintaining operational excellence in a fast-paced, premium dessert environment.

Key Responsibilities1. Financial Performance & KPI Management

Sales Growth:

Achieve and exceed weekly sales targets by implementing upselling strategies (ATV) and local marketing initiatives to drive foot traffic.

Cost of Sales (CoS) Control:

Maintain rigorous inventory management. Ensure disciplined ordering (minimal stock holding), strict FIFO rotation, and daily wastage monitoring to protect margins.

Labour Optimisation:

Manage the staff rota to align productivity with sales trends. Ensure peak periods are fully staffed while eliminating unnecessary overtime and managing staff breaks effectively.
2. Operational Excellence

Quality Assurance/Brand Standards:

Oversee the preparation of all food and beverage items to ensure they meet Urban Chocolatier's exacting standards.

Service Recovery:

Implement the

LAST

approach (Listen, Apologise, Solve, Thank) for all customer feedback. Manage Google Reviews and in-store complaints to maintain a 5-star reputation.

Compliance:

Ensure 100% compliance with food safety regulations, health and safety standards, and internal paperwork (Daily Takings, Order Sheets, and Hygiene Logs).
3. Team Leadership & Retention

Recruitment & Training:

Hire and onboard top-tier talent using the OJE (On-Job Experience) trial process.

Performance Management:

Conduct regular coaching and provide constructive feedback to minimize team turnover and foster a high-performance culture.

Loyalty Engagement:

Drive the UC Loyalty Programme by setting daily sign-up targets and ensuring the team promotes the scheme to every customer.
Requirements & Working Hours

Shift Pattern:

This is a

full-time position

. You will be required to work evening shifts

finishing at 2:00 AM, up to 5 nights per week

.

Commuting:

Given the late finish times, please ensure before applying that you have reliable means to

get home safely

at 2:00 AM.

Experience:

Proven experience in a Management or Supervisory role within the hospitality or retail sector is essential.

Commercial Acumen:

Strong understanding of P&L reports, including the ability to manage labour percentages and cost of sales.

Leadership:

Excellent communication skills with a "lead by example" mentality.

Flexibility:

Ability to work a flexible schedule, including evenings and weekends, to meet the needs of the business (including mandatory shifts such as Christmas Day).
What We Offer

This role provides a fantastic platform for a career-driven individual to manage a premium site within a growing brand, offering the autonomy to run the store as a business owner while receiving support from the Area Management team.

Urban Chocolatier is an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: 13.00 per hour

Ability to commute/relocate:

Barkingside IG6 2AD: reliably commute or plan to relocate before starting work (required)
Application question(s):

Most shifts finish at 2am , are able to work up to this time and safetly get home?
Work Location: In person