Job Description

JOB DESCRIPTION

Job Title: Store Manager - Bath Store

Reports to: Head of Retail

Location: Walcot Street, Bath

Sector: Luxury Retail

Company Background:

Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You'll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that's friends, family, colleagues, customers, makers or furry friends. We're only as good as the team that forms us, which is why we're always on the hunt for exceptional people to be a part of our special culture.

Are you looking for a new adventure? We're hiring retail advisors who reflect our passion for eclectic, soulful homewares and strive to provide the very best in customer experience. We're creative innovators, seeking like-minded folk with an eye for colour and design to join the G&G family. If that sounds like you, we'd love you to come explore our curious little world with us.

Job Purpose:

The prime purpose of this role is to take full responsibility for the day-to-day running of our Bath store, in the heart of Walcot Street's artisan quarter. Key accountabilities include developing profitable store performance by motivating staff, providing exemplary customer service and ensuring the store is visually merchandised to an excellent standard at all times.

Key Responsibilities:

Maintain the Graham and Green image to the highest standards. Ensure window displays are installed in a timely manner to company standards. Manage day-to-day operations. Ensure customers are extended the highest levels of customer service at all times. Deal promptly with customer complaints, liaising with Customer Services in order to resolve queries and escalate complaints/queries to the right level and department. Be knowledgeable and familiar with all Graham & Green products in order to effectively and accurately answer any customer queries. Drive sales and increase profitability. Be aware of the daily/weekly/monthly targets. Have knowledge of MS Navision (processing a sale, returns, creating and amending a customer account, deposits, inter-branch transfers, back office, stock lookups, damages, bar codes, end of day) and ensure that the team is trained as necessary. Manage stock room, ensuring that products are stored safely and without the risk of damage, all staff receive stock room training so that products are put away correctly, and the stock room is kept neat and tidy at all times. Oversee outgoing customer order store collections and incoming customer returns; ensure these processes happen smoothly. Liaise with the Warehouse on a regular basis to track customer requests/deliveries. Have excellent product knowledge; knowledge of suppliers, fabrics, delivery lead times, pricing, history behind product. Manage administrative tasks effectively with the team (i.e. rotas, banking, time sheets, incentive programs, transfers, deliveries, etc). Report the end of day sales to company directors with brief description of products sold. Delegate daily tasks; hoovering, dusting, cleaning, replenishment, bathroom and kitchen areas and office areas to be kept clean and tidy. Motivate, train and upskill all members of staff, constantly looking for areas of improvement to maintain optimal performance in the store.

Skills/Knowledge/Experience

Diploma in interior design preferable. Proven management experience in leading and developing a team (min 2 years) High end customer service and luxury retail experience At least two years' experience in a lifestyle retail business with a natural understanding for brand Ability to work in a high paced environment and to multitask maintaining accuracy Computer savvy, experienced with till systems Exceptional written and verbal communication skills along with attention to detail Proven sales and customer satisfaction record essential Familiarity with local market desirable

Person specification

Ability to work in a high-paced retail environment and multi-task Determination and drive for results Diligent and conscientious Analytical thinker with strong numerical skills Team player, committed to team as well as individual goals Eye for colour and design Creative Innovator - committed to constant improvement
This is a summary of the core role and the Manager is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Job Type: Full-time

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Private medical insurance Sick pay
Work Location: In person