Job Description

Overview:

Store

Manager - Bicester Village

Lead with Legacy. Inspire with Joy. Giving Things.

At

Fortnum & Mason

, we've been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.


We are now seeking an inspiring

Store

Manager

to lead our brand-new Bicester Village retail team. This is a rare opportunity for a passionate and experienced retail leader to shape a new chapter in our legacy--someone who embodies our values and is committed to delivering exceptional service, inspiring teams, and creating joyful experiences for every customer.

Why Work

For

Us:

Competitive salary + discretionary annual bonus 28 days holiday + a day off for your birthday and 5 extra wellbeing days Up to 40% store and restaurant discounts Matched pension scheme and access to MyRewards for discounts on major retailers Career development opportunities across our iconic brand And because we value your service with us, we give you additional annual leave and incredible gifts once you've been with us for 5 years

What

You'll

Do:

Lead, inspire, and develop a high-performing team to deliver exceptional customer experiences Champion Fortnum's values and ensure our brand is represented with elegance and excellence Drive commercial performance through effective planning, stock management, and visual merchandising Own store KPIs including sales, NPS, profit, compliance, and team development Ensure operational excellence, compliance, and adherence to company standards Act as a brand ambassador, building strong relationships with customers, partners, and the local community

What

We're

Looking For:

Proven experience in a senior retail leadership role, ideally within luxury or premium environments A forward-thinking leader with a warm, engaging, and motivational style Strong commercial acumen and a track record of achieving sales, KPIs and operational targets Passion for food, heritage, and delivering extraordinary service Excellent communication and interpersonal skills Flexibility to work across a variety of shifts, including weekends

Join us in bringing joy to every customer, every day.

Apply now and be part of a legacy that continues to inspire.



We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religionor belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.