Job Description

Store Manager - Astella Jewellery, Birmingham

At

Astella Jewellery

, our philosophy lives in every member of our team - especially our Managers, who play a crucial role in delivering excellence, empowerment, and unforgettable customer experiences every day.

At the heart of Astella's vision is a commitment to

inclusive, exquisite service

delivered in a warm, professional, and inspiring way.

Founded in Birmingham's historic Jewellery Quarter, Astella has quickly grown into one of the UK's most exciting independent jewellery houses. From bespoke engagement rings to our mythology-inspired fine jewellery collections, our mission is simple: to make buying jewellery a joyful, memorable, and empowering experience.

Why Join Astella?

We don't just sell jewellery - we help people celebrate love, commitment, and life's most meaningful milestones.

As part of the Astella family, you'll be working in a dynamic, creative, and supportive environment where your ideas matter and your leadership makes a real difference.

We're proud to be known for:

Our

Greek mythology-inspired collections

that combine storytelling with fine craftsmanship A reputation for creating

bespoke engagement rings

that reflect each customer's personal journey A growing brand that champions

inclusivity, diversity, and accessibility

in fine jewellery Exceptional service that has positioned us as one of Birmingham's go-to jewellers for proposals and weddings
Our goal is simple: to be known as the place

"Where Birmingham gets engaged."

About the Role

An exciting opportunity has arisen at Astella Jewellery for a

Store Manager

in Birmingham's Jewellery Quarter. This is your chance to lead a talented, growing team in one of the UK's most distinctive independent jewellers.

As Store Manager, you will:

Lead our boutique team across sales, client care, and operations Deliver an unforgettable in-store experience that reflects Astella's brand story Drive commercial success while maintaining our standards of luxury, inclusivity, and care
This is more than a retail management role - you'll be the driving force behind

Astella's customer experience, operational excellence, and growth in Birmingham.

The benefits of working with a forward-thinking independent: no corporate red tape. Your ideas are welcomed, and there are no glass ceilings.

What We're Looking For

We're seeking an experienced leader with a proven track record of managing a retail team within the jewellery, luxury, or premium lifestyle sector.

You'll also be:

Highly organised, process-driven, and confident in leading day-to-day operations A natural motivator with a passion for hitting KPIs and sales targets Entrepreneurial and commercially minded - treating the store as if it were your own business Passionate about delivering exceptional and inclusive customer experiences Skilled in visual merchandising and brand presentation Confident in recruitment, training, and developing high-performing teams Social-media savvy and comfortable promoting the brand online Polished, professional, and able to represent Astella with pride
Key Responsibilities

Lead the in-store team to deliver exceptional service and strong commercial results Oversee all aspects of store operations, from team performance to customer experience Build and maintain meaningful, long-lasting customer relationships Champion Astella's brand values and ensure showroom presentation is always of the highest standard Manage stock, store layout, and commercial planning Recruit, coach, and develop new and existing staff Promote Astella online and in-store, leveraging social media to reach new audiences Take ownership of the full sales journey - from first enquiry to lifetime aftercare Consistently achieve performance against KPIs and sales targets
Expectations & Ways of Working

Communication & Leadership

Provide clear coaching and updates to your team Handle challenges with professionalism and accountability Maintain accurate records and efficient systems

Time Management & Accountability

Lead by example in punctuality, organisation, and presentation Maximise daily schedules and ensure full team engagement

Proactivity & Productivity

Identify opportunities to enhance service, efficiency, and performance Stay hands-on and present - leading from the shop floor

Workspace & Culture

Maintain a clean, inspiring, and luxurious retail environment Foster a positive, collaborative, and high-achieving team culture
Ready to Join Us?

If you're a natural leader with a passion for fine jewellery, operational excellence, and delivering unforgettable customer experiences, we'd love to hear from you.

Join

Astella Jewellery in Birmingham

and help us shape the future of independent luxury retail.

Benefits

Company events Generous employee discount Commission & bonus scheme Free uniform Opportunity to participate in charity/volunteer events 28 days holiday (pro rata), increasing with service Health & wellbeing focus Family-friendly policies in place
You will be rewarded with a

competitive salary and performance-related bonus.

Job Types:

Full-time, Permanent

Pay:

30,000 - 35,000 per year (plus commission & bonus)

Schedule:

8-hour shift

Ability to commute/relocate:

Birmingham B18 (Jewellery Quarter): reliably commute or plan to relocate before starting work (required)

Experience:

Luxury Retail / Jewellery Sales: 1 year (preferred)

Work Location:

In person

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Work Location: In person