Job Description

Established in 1994, The Fragrance Shop (TFS) is known for its passionate and innovative nature within the fragrance industry and we are the largest, Independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, in over 200 stores nationwide and online. The Fragrance Shop are now on the lookout for a passionate, ambitious and experienced Store Manager to join the growing team and manage the team and day to day operation.

Role Overview:

Responsible for the total store results, the Store Manager will take ownership of the stores performance in relation to profitability and overall customer satisfaction. With a main focus on improving and maintaining an outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants and Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day to day trading pattern.

Responsibilities:

Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment

Communicate effectively with Senior Managers and Head office, being the communication link with your team.

Develop plans and local initiatives to improve the store's performance and contribution to the overall company results

Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum

Following guidelines, ensure that all products are presented/displayed to their best advantage, correctly coded, priced with the relevant POS used at all times.

Play an integral role in ensuring the store is plentiful with stock levels and also maintain commerciality in line with company procedures

Ability and eagerness to learn relevant training materials, continuously enhancing your product knowledge and sharing your expertise with the team

Awareness of analysing and interpreting data, to facilitate planning and future forecasts for sales

Maintain standards of rules and regulations in regard to staff recruitment, training, 1-1s and performance reviews

Be accountable for implementing legislation regarding Security and Health and Safety

Skills/Experience/Knowledge needed:

A minimum of two years' experience within Retail Management

Educated to GCSE level or equivalent

Excellent time management skills

Strong verbal and written communication skills.

IT skills, Microsoft Outlook, Word and Excel

Required Skills:

Customer service focused

Adaptable with a 'can do' attitude

Strong communication and interpersonal skills

Benefits

Competitive Salary

25% staff discount

Exciting store incentives

Bonus scheme

Industry leading training and development programmes

Progression Pathways

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Employee discount
Schedule:

Weekend availability
Work Location: In person

Application deadline: 14/06/2025