Job Description

We're a successful independent retailer specialising in flooring, carpets, and beds, and we're looking for a motivated and commercially focused Store Manager to help drive our continued success.

This role is ideal for someone with experience in the flooring industry who wants a position with real responsibility. You'll be running the day-to-day operations of the store while taking the lead on sales performance, customer satisfaction, and business development. You'll work alongside two part-time colleagues and take a hands-on approach in managing sales enquiries, measuring jobs, and ensuring a smooth installation process. This also means recruiting and retaining fitters as needed.

If you thrive on driving results, delivering great service, and building a successful local business, this is the role for you.

Key Responsibilities

Sales Growth & Customer Success

Proactively drive store sales, converting leads into confirmed orders Follow up on all enquiries and ensure no opportunity is missed Carry out home visits to measure and advise on flooring options Guide customers through product choices, giving expert advice on suitability, colours and styles Track weekly and monthly sales performance and look for ways to increase conversion Help shape local marketing and promotions to attract and retain customers

Day-to-Day Operations

Oversee the full process from showroom to installation, ensuring accuracy and efficiency Manage stock levels and place customer orders with suppliers Take deposits, process payments, and handle sales admin and invoicing Coordinate with fitters to ensure smooth and timely installations and resolving challenges. Assisting with receiving deliveries which includes lifting and handling of large carpets. Maintain a clean, welcoming and well-presented showroom

Support & Oversight

Work alongside two part-time team members, offering guidance and support Lead by example on customer service, showroom standards, and day-to-day professionalism Ensure all sales activity and customer records are kept up to date using our IT system Monitor and manage key operational tasks such as staff rotas and holiday planning

About You

You have at least 3/4 year's experience in the flooring industry You're confident in sales, with a consultative and customer-first approach You're commercially aware and motivated to help grow the business You're well-organised and comfortable juggling sales, admin, and logistics You can work independently and take ownership of results You're practical, hands-on, and not afraid to get involved in every aspect of the business

What We Offer

A pivotal role in a growing local business with space to make it your own Autonomy and responsibility across sales and operations Supportive working environment with a close-knit team A yearly bonus based on sales results
Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Employee discount On-site parking Store discount
Experience:

Flooring: 3 years (required)
Work Location: In person