Job Description

Job Title: Dessert Shop Manager & Growth Leader at Hermano Desserts:

About Hermano Desserts:

Hermano Desserts is a vibrant and popular dessert destination known for its exceptional selection of both hot and cold desserts. We pride ourselves on creating a welcoming atmosphere and delivering top-notch customer experiences. We are seeking a dynamic and passionate individual to lead our team and drive our business forward.

Job Summary:

As the Dessert Shop Manager & Growth Leader, you will be responsible for overseeing all aspects of our dessert shop's operations. This includes managing staff, ensuring excellent customer service, maintaining high-quality dessert preparation, and implementing strategies to grow the business. You'll be both a hands-on leader and a strategic thinker.

Responsibilities:

Team Leadership: Recruit, train, and supervise staff members, fostering a positive and productive work environment.
Customer Service Excellence: Ensure all customers receive exceptional service, resolving any issues promptly and professionally.
Dessert Quality Control: Maintain consistent quality in dessert preparation, ensuring adherence to recipes and presentation standards.
Inventory Management: Oversee inventory levels, place orders, and minimize waste to optimize profitability.
Financial Management: Monitor sales, manage expenses, and implement strategies to achieve financial targets.
Business Growth Initiatives: Develop and execute marketing plans, promotions, and partnerships to attract new customers and increase sales.
Operational Efficiency: Streamline processes, optimize workflows, and implement best practices to improve efficiency and productivity.
Hands-On Support: Assist with dessert preparation and customer service during peak hours to ensure smooth operations.
Compliance: Ensure the shop adheres to all health, safety, and sanitation regulations.
Qualifications:

Proven experience in a management role, preferably in the food service or hospitality industry.
Strong leadership and team management skills.
Excellent customer service and communication skills.
Knowledge of dessert preparation and presentation.
Financial acumen and budgeting experience.
Ability to work in a fast-paced environment and handle multiple responsibilities.
Passion for desserts and a commitment to creating exceptional customer experiences.
Benefits:

Performance-based bonuses.
Employee discounts on our delicious desserts.
Opportunities for professional development and advancement within the company.
A dynamic and supportive work environment.
How to Apply:

If you are a motivated and experienced leader with a passion for desserts, we encourage you to apply! Please submit your resume and a compelling cover letter outlining your relevant experience and why you are the ideal candidate for this position to [email protected] or apply in person at [Dessert Shop Address].

We look forward to hearing from you!

Let me know what you think!

Job Types: Full-time, Part-time

Pay: 18,000.00-27,500.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Flexitime Free parking On-site parking Work from home
Education:

GCSE or equivalent (preferred)
Work Location: In person