Job Description

The Coffee House has been a beloved part of the local community since 2011, and we are excited to announce an exciting opportunity to lead our unique store coming to the heart of Burnley. We are seeking an enthusiastic and experienced Store Manager to join our dynamic team.

The Coffee House offers a vibrant atmosphere where customers can eat, drink and relax with exceptional food and beverages crafted with care. As our Store Manager, you will play a pivotal role in delivering outstanding service and ensuring that every guest has a memorable dining experience. You'll oversee daily operations, manage a talented team, and maintain our high standards of quality and hospitality.

About you

As a family oriented business we are looking for people who can come and join our journey who share the same passion and enthusiasm for genuine hospitality. If you are someone who has a confident personality and dedication to ensuring all our guests leave with a smile on their face, we would love to hear more from you.

As Store Manager you will be the face of the brand and you will ensure that the daily trade and store operations are performed to an excellent standard, that the guest experience is exceptional and your team are trained to a very high specification. Ideally you will have managerial experience from a hospitality background and have a forward thinking approach to problem solving and identifying areas for improvement in your store.

What will you bring?

You will provide an exceptional and genuine guest experience for everyone and ensure you follow our vision of changing the way everyone eats, drinks and relaxes, whether that be ensuring we greet all our guests with big hello's the moment they walk in or recommending your favourite product for someone to try. Hold a passion for exceptional customer service with a keen interest in the local community. You will have an eye for the details, ensuring we are safe and compliant at all times. You will need to have a strong understanding of how to develop a team.
Role & Responsibilities

The role of a Store Manager is to ensure that the team and store are aligned with our vision and values, this means to ensure that everyone is focused on the guests and ensuring we are providing the best service we can.

Leadership & Team Management

Lead and motivate the team, setting a positive example through effective communication and hands-on support. Manage shift operations, ensuring the store runs smoothly and efficiently. Promote a collaborative and respectful work environment where everyone can thrive.

Guest Experience

Deliver consistently high standards of customer service, creating a welcoming and memorable experience for every guest. Handle guest queries and complaints professionally, resolving issues promptly and with a positive attitude.

Quality & Standards

Maintain high standards of product quality, ensuring every drink meets our expectations. Oversee equipment maintenance to support consistent output and prevent downtime. Ensure all health, safety, and hygiene protocols are followed and upheld by the team.

Product Knowledge

Develop strong knowledge of our menu, including coffee, tea, seasonal items, and more. Guide guests through the menu and confidently make recommendations based on their preferences. Prepare drinks to standard, consistently delivering excellent quality across all offerings.

Training & Development

Support team development through on-the-job training, coaching, and mentoring. Deliver effective feedback and encourage a culture of learning and growth. Champion continuous improvement, sharing new ideas and best practices with the team.

Store Operations

Oversee daily store operations, ensuring tasks are completed efficiently and to a high standard. Manage stock levels through ordering, stocktaking, and restocking processes. Ensure the store environment is consistently clean, organised, and welcoming.

Financial Oversight

Manage daily cash handling, banking, and financial procedures with accuracy and integrity Monitor store performance and sales targets, identifying opportunities to improve results Support financial planning and cost control within day-to-day operations
Our Hiring Process

1. Apply now through our website.

2. Stand out from the crowd? You'll hear from us for a friendly chat about your skills and experience.

3. Leading Contender? You'll be invited to join us for an interview where you can showcase your personality and get to know our team.

Thank you for your application! If you don't hear back within 14 business days, we encourage you to apply again in the future.

Warm Regards,

The Coffee House Team

Job Type: Full-time

Pay: Up to 29,500.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Referral programme Store discount
Work Location: In person