Job Description

Character.com

..... Whether your favourites are Paw Patrol or Peppa Pig, Harry Potter or Minecraft, Star Wars or Bluey, Character.com is the one-stop shop for all character-based clothing for kids and adults.

Our happy clothes inspire small and big kids to express their unique identity. Our mission is to produce clothes that kids feel comfortable wearing, both literally and in themselves, so they're guaranteed to wear a smile whenever they put on our clothing!

Founded in 2009 and based in South Wales, we now generate more than 50 million per year and sell our amazing clothes internationally.

We're still founder-led, but in 2021, we secured significant investment to accelerate our development. This is an exciting phase that we want you to be a part of as we build a team to take Character.com to the next level by participating in our store openings.

So, what are we like to work for? Walk through the door and you'll find a dynamic business with a family feel. A place that's informal and inclusive, where people are empowered to succeed, work hard, have fun, and get the job done. It's a culture that we've taken care to cultivate and one that we hope you'll thrive in.

About you:

Are you experienced in retail management and are looking for an opportunity to expand your talents? We're looking for an enthusiastic and highly motivated individual to manage our store and the team at Character.com, McArthur Glen Designer Outlet Swindon. Ensuring sales are maximized and targets are achieved whilst providing unparalleled customer service.

Experience required:

Proven management experience within a retail organisation is preferable Proven track record of creating and managing high-performing teams to include a full understanding of people leadership Numerate with good analytical and IT skills A highly motivated self-starter, with a drive for results Excellent interpersonal skills, able to build relationships and influence at all levels

About the role:

Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward:

Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets, track store KPI's, identifying opportunities and risks, supported by a clear course of action Align with Retail Director on action plans from store performance reviews Provide feedback to the Merchandising team on opportunities for key trading periods Be responsible for store expenditure and cost budgets through monitoring of P&L, whilst ensuring that staffing is optimised to meet business demands

Delivering and Developing Operational Excellence:

Create a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives, including consistent delivery of presentation standards in store Implement and manage audit and loss prevention controls, delivering full compliance in all areas, including inventory, cash reconciliation, deliveries, etc. Complete online Health and Safety tools and take associated actions to ensure compliance and a safe working environment for all Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and resolution of issues promptly Escalate issues to appropriate teams when necessary promptly Effectively manage your time to ensure all deadlines are met and full compliance is achieved.

Delivering Outstanding Premium Visibility and Communication with our Customers:

Create and empower a team of Character.com brand ambassadors who are experts at delivering a good customer experience Execute in-store marketing activities and monthly visual merchandising plan to company standard Understand and actively anticipate consumer needs and go the extra mile to delight customers. Leading for an Inspiring Place to Work Inspire a shared vision by communicating clear goals and fostering a positive and rewarding work environment through set objectives Develop skills and capability in the store team and create a culture where they never want to stop learning, empowering others to meet their goals Recruit passionate and driven individuals who will complement the team Develop the line management skills of the team, leading by example Resolve performance issues on time, partnering with Human Resources
Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Company pension Employee discount Store discount
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Work Location: In person