Job Description

We are currently recruiting for a

Store Manager

for our Derby store!

Working Hours: 40 hours per week

Location: Pets & Friends, Derby

Reports to: Area Manager

Are you excited by the opportunity to make a real impact and help a store reach its full potential? Do you have a passion for leading teams and inspiring them to achieve their best? If so, we are looking for you!

Pets & Friends has recently become part of Pet Store Retailing, a well-established, family-run business with a proven track record of enhancing pet retail stores across the UK.

This partnership brings exciting opportunities for growth and improvement, strengthening our commitment to delivering outstanding service, quality products and a welcoming environment for pets and their owners!

Key Responsibilities:

Store Operations:

Oversee the daily operations of our Derby store, ensuring excellence in customer service, product presentation, and stock management.

Sales & Profitability:

Develop and execute strategies to meet and exceed sales targets, boosting store profitability.

Team Development:

Lead and support the store team, providing training and guidance to maintain high standards of customer care, product knowledge, and store presentation.

Stock Management:

Monitor and maintain optimal stock levels.

Policy Compliance:

Ensure adherence to company policies, including cash handling, health and safety, and security.

Customer Relations:

Address and resolve customer issues promptly and professionally.

Promotional Activity:

Collaborate with our marketing team to plan and execute store-level promotions to drive sales.

Cross-Functional Engagement:

Work closely with the Head Office team to ensure smooth operations and alignment with company goals.

People Processes:

Oversee key HR functions such as probation, attendance, and holiday management to support your team's wellbeing and performance.

Required Skills and Experience:

Retail Management:

Previous experience in retail management, ideally within the pet industry.

Sales and P&L focus -

a strong understanding of sales targets and understanding of profit and loss sheets.

Organisational & Time Management:

Strong organisational skills with the ability to prioritise effectively and meet deadlines.

Leadership:

Proven leadership skills with experience managing and motivating a team.

Benefits:

Colleague Discount Long service voucher and certificate rewards Pet bereavement leave A day off for your birthday Employee Assistance Programme Pennies for Thought ideas scheme Discretionary performance-related bonus scheme Travel loan scheme Free mortgage advice Fizz benefits, providing access to cashback on high street retailers
If you're ready to take the lead at our Derby store and have a passion for pets and retail, we'd love to hear from you!

Job Type: Full-time

Application question(s):

Do you have the right to work in the UK?
Work Location: In person