Job Description

About Us

We are a premium handcrafted chocolate brand with an integrated cafe. We are opening our first London location and seek an experienced, customer-focused Store Manager to lead day-to-day operations and build our local family-friendly presence.

Key Responsibilities

o? ?Lead and motivate a small team

o? ?Ensure excellent customer service and maintain high product presentation standards

o? ?Manage daily store operations: inventory control, cash handling, ordering, and supplier coordination

o? ?Oversee cafe operations

o? ?Drive sales and local marketing initiatives; achieve financial targets

o? ?Maintain brand standards and deliver a premium guest experience

o? ?Report to regional management and implement company policies and promotions

Requirements

o? ?Proven retail and hospitality management experience

o? ?Strong leadership, communication and customer service skills

o? ?Solid understanding of stock management, POS systems, and basic P&L responsibility

o? ?Passion for premium food and attention to detail

o? ?Experience planning events or workshops is a plus

o? ?Eligibility to work in the UK and flexibility for early mornings, weekends and public holidays

What We Offer

o? ?Competitive salary and performance-based incentives

o? ?Staff discounts on chocolate items

o? ?Opportunity to shape and lead our flagship London store

o? ?Training, career development and a creative, supportive team

We welcome applications from diverse backgrounds.

Job Type: Full-time

Pay: 32,000.00-33,000.00 per year

Work Location: In person