Job Description

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Position

Store Managers are the entrepreneurs of their store. They treat the


business as their own, taking full ownership for people, clients,


performance, and the consistent expression of the Maison.





They succeed by building engaged teams, cultivating meaningful client


relationships, and translating strategy into daily excellence -- leading


with clarity, trust, and accountability rather than control.

ROLE PURPOSE

To lead a Givenchy store as a business, developing people, embedding


a strong client culture, and delivering sustainable commercial


performance while protecting brand integrity.





The Store Manager ensures that standards are lived through behaviour


and leadership presence, not enforced through hierarchy.

WHAT YOU OWN

YOUR STORE AS A BUSINESS

o Full accountability for store performance, culture, standards, and reputation


o Translating commercial insight into action while balancing short-term


results and long-term brand equity


o Protecting the Maison's image through disciplined, thoughtful execution

YOUR TEAM

o Building, developing, and retaining an engaged, high-performing team


o Creating a culture of trust, ownership, and accountability


o Coaching individuals and preparing future leaders through feedback and


development

YOUR CLIENTS

o Championing client relationships as the foundation of sustainable


performance


o Ensuring clienteling is lived as a mindset, not a process


o Building a loyal local client community rooted in trust and emotional


connection


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Job responsibilities

KEY RESPONSIBILITIES

LEADERSHIP & CULTURE

o Create an environment where teams feel motivated, respected, and


empowered


Lead with presence, professionalism, and authenticity Encourage collaboration, open communication, and shared
accountability

EMPOWERMENT & ACCOUNTABILITY

o Delegate with clarity and trust, enabling autonomy at team level


Use performance data to coach improvement, not to micromanage Take ownership for decisions and outcomes, addressing issues
proactively

PERFORMANCE & BRAND EVANGALISM

o Drive sustainable commercial performance


Ensure brand standards are understood, lived, and protected Balance execution excellence with human, values-led leadership

HOW YOU LEAD

Think and act like an owner Build trust through consistency, fairness, and visibility Encourage autonomy while providing clarity and direction Hold high standards without eroding engagement

WHAT SUCCESS LOOKS LIKE*
Engaged, capable teams who act with ownership Consistent, elevated client experience Strong commercial results driven by relationships A store that feels warm, confident, and unmistakably
Givenchy

EXPECTED BEHAVIOURS

ENTREPRENEURIAL & RESULTS-ORIENTED

Demonstrates ownership and accountability for store performance Anticipates challenges and identifies opportunities for improvement Makes informed decisions aligned with Maison priorities

PEOPLE-CENTERED LEADER

Leads with empathy, emotional intelligence, and respect Develops others through coaching and constructive feedback Builds strong, trusting relationships with teams and stakeholders

CLIENT-FOCUSED & BRAND-DRIVEN

Places the client at the centre of all decisions Ensures consistency, excellence, and authenticity in service Protects and enhances the image and values of Givenchy

INTEGRITY & PROFESSIONALISM

Acts with honesty, fairness, and responsibility Upholds company policies, ethics, and compliance standards Models resilience, adaptability, and continuous learning ###

Profile

CORE COMPETENCIES

PEOPLE & TALENT MANAGEMENT

o Proven experience leading and developing retail teams


Strong coaching and performance-management skills Ability to create inclusive, engaged, and high-performing environments

CLIENT EXCELLENCE

o Solid clienteling and relationship-management capability


Confidence engaging with loyal and high-value clients Strong service mindset aligned with luxury standards

COMMERCIAL ACUMEN

o Understanding of retail KPIs and store economics


Ability to balance short-term performance with long-term brand value Analytical and action-oriented mindset

SELF-LEADERSHIP

o High level of accountability and self-awareness


Emotional intelligence and resilience Commitment to personal and professional development

WHAT SUCCESS LOOKS LIKE

An engaged, motivated, and well-developed store team Consistent delivery of Givenchy's client experience standards Strong and sustainable commercial performance Loyal clients who return for relationships and service excellence A store that reflects the elegance, warmth, and identity of the Maison

GIVENCHY

MAISON

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New elegance with a modern twist and femininity combine in the timeless world of Givenchy. Its style is the signature of Hubert de Givenchy, who established the eponymous Haute Couture House at the start of the 1950s. Combining finesse, discretion, and elegance, he ensured his designs and ateliers rose to the top and played a key role in international fashion. In 1957, an expansion of scope took place with the launch of the House's first fragrance, L'Interdit - a symbol of the legendary friendship between Hubert de Givenchy and Audrey Hepburn. Ever since then iconic creations from the Maison have continued to cultivate elegance and boldness. Today, Givenchy's legacy continues to move forward in a modern and powerful way.