Job Description

About Us

West End Outdoors is an independent outdoor retailer with a passion for the outdoors. From roof tents and Duke of Edinburgh expedition equipment to walking gear for the West Highland Way, we offer expert advice and gear to help our customers get outside and explore.

Our team is made up of outdoor enthusiasts who pride themselves on delivering specialist knowledge and excellent customer service. As an independent business, we're proud to offer something different from big chains.

The Role

We're looking for an enthusiastic and hands on Store Manager to lead our day-to-day operations while also supporting our marketing, customer communications and business development plans.

This is a fantastic opportunity for someone who's not only passionate about the outdoors, but also eager to help grow a small, value driven business. You'll get involved in everything from creating social media content to helping customers find the right gear and everything in between.

Key Responsibilities

Oversee the daily running of the store, including sales, stock, and customer service Support and motivate staff to ensure an excellent customer experience Drive sales and contribute to achieving business targets Organise and maintain shop displays, layouts, and merchandising Respond to customer enquiries and resolve any issues professionally Keep stock levels in check and liaise with suppliers as needed Assist with admin tasks such as rota planning and ordering Create engaging content for social media and email marketing campaigns Help process and package online orders Represent the business at trade shows and industry events Assist the sister business West End Adventure, with customer enquiries and activity bookings Contribute to the overall growth and success of the business

What We're Looking For

Previous experience in a retail management or supervisory role Friendly, approachable and confident in customer-facing situations A strong interest in the outdoors and outdoor gear Strong organisational skills and attention to detail Good communication skills (written and verbal) Comfortable using social media and email platforms (e.g. Mailchimp, Canva, Instagram) Self motivated with a can do attitude Able to work collaboratively in a small, close knit team

What We Offer

Staff discount on a wide range of outdoor gear The opportunity to attend trade shows and industry events A relaxed and friendly working environment Real input into the growth and direction of an independent business Varied, hands on role with scope to develop your skills
If this sounds like your kind of role, we'd love to hear from you.

Please send your

CV and a short cover letter

explaining why you're a great fit for the role.

Job Type: Full-time

Pay: 25,000.00-30,493.00 per year

Benefits:

Company pension Employee discount On-site parking Store discount
Application question(s):

Do you have any experience with processing online orders or handling stock systems? Do you enjoy outdoor activities? If so, are there any in particular? Why do you think you'd be a great fit for this role?
Experience:

retail: 3 years (required) marketing: 1 year (preferred)
Work Location: In person