Job Description

Job Summary

We're looking for a hands-on Store Manager who takes pride in running a great shop. Someone who enjoys being on the floor, knows how to lead a small team properly, and cares about the details that make a store feel sharp, welcoming and easy to shop.

You'll be a calm, organised presence day to day, setting standards, driving sales in the right way, and making sure customers leave happy. You'll also work closely with our Ecommerce team, because what happens online and in-store needs to match, from stock accuracy to launches to sorting customer issues quickly and fairly.

If you're the type who spots problems, fixes them, and gets the team moving without drama, you'll fit right in.

Duties

Lead daily shop operations and maintain a smooth running floor Manage, breaks, appraisals, and basic HR processes Coach and develop staff through clear expectations and feedback Deliver strong customer service and resolve issues professionally Drive sales through training, product knowledge and standards Maintain merchandising, cleanliness and stock room organisation Liaise daily with Ecommerce on stock, transfers, launches and customer cases Receive and process deliveries accurately Track KPIs and implement actions to improve performance Ensure compliance with store procedures, security and safety

Qualifications

Store management or strong assistant management experience in retail Confident leading a small team Strong communication and ability to work with an Ecommerce team Organised, reliable, good attention to detail Comfortable handling customer issues and complaints Comfortable with basic retail systems, cash handling and reporting Familiarity with Shopify, EPOS, or stock transfer workflows Available for weekend work
This role offers an engaging environment for a proactive individual eager to lead a retail team towards achieving excellence while fostering a positive shopping experience for customers.

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Casual dress Company pension Employee discount Store discount Transport links
Experience:

supervisory: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person