Duties and Responsibilities:
To ensure that station is applying the correct fuel retail prices as instructed from time to time so as to maximise fuel profit margins.
To ensure effective and correctly merchandised promotional activity, within the shop and forecourt so as to maximise sales and increase customer base.
To monitor and review the product range at store with a view to increasing turnover and profitability.
To handle complaints from customers and ensure satisfactory follow up with the customer and any necessary re-training requirements are completed.
Ensure all Store staffs complete all required duties within the stated timescales and submit reports/returns promptly and accurately.
To supervise, give guidance and motivate other staffs through the use of station reviews and audits to enable them to promote a successful business.
To carry out monthly fuel audits in order to ensure the correct payments of monies and security of the Company's fuel stocks.
To carry out regular Shop and Forecourt Reviews at station to ensure that they are operating within the Company's policies and procedures and to their maximum potential.
To train each Staffs at station and ensure that good customer practice is carried out consistently
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