Job Description

Established in 1994,

The Fragrance Shop (TFS)

is known for its passionate and innovative nature within the fragrance industry and we are the largest, Independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, in over 200 stores nationwide and online. The Fragrance Shop are now on the lookout for a passionate, ambitious and experienced

Store Manager

to join the growing team and manage the team and day to day operation.

Role Overview:

Responsible for the total store results, the

Store Manager

will take ownership of the stores performance in relation to profitability and overall customer satisfaction. With a main focus on improving and maintaining an outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants and Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day to day trading pattern.

Responsibilities:

Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment Communicate effectively with Senior Managers and Head office, being the communication link with your team. Develop plans and local initiatives to improve the store's performance and contribution to the overall company results Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum Following guidelines, ensure that all products are presented/displayed to their best advantage, correctly coded, priced with the relevant POS used at all times. Play an integral role in ensuring the store is plentiful with stock levels and also maintain commerciality in line with company procedures Ability and eagerness to learn relevant training materials, continuously enhancing your product knowledge and sharing your expertise with the team Awareness of analysing and interpreting data, to facilitate planning and future forecasts for sales Maintain standards of rules and regulations in regard to staff recruitment, training, 1-1s and performance reviews Be accountable for implementing legislation regarding Security and Health and Safety

Skills/Experience/Knowledge needed:

A minimum of two years' experience within Retail Management Educated to GCSE level or equivalent Excellent time management skills Strong verbal and written communication skills IT skills, Microsoft Outlook, Word and Excel

Required Skills:

Customer service focused Adaptable with a 'can do' attitude Strong communication and interpersonal skills

Benefits

Merchandise discount Exciting store incentives Industry leading training and development programme
Job Type: Full-time

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company events Employee discount Store discount
Schedule:

8 hour shift
Experience:

One to one selling: 2 years (required) Retail management: 2 years (required)
Work Location: In person

Reference ID: Huddersfield
Expected start date: 10/07/2025