Job Description

Lilac Street Limited is a recruitment agency supporting this high street brand in their search for a Store Manager.

Excellent opportunity for an experienced manager to join this well-established women's retailer in a key role. Based in the Kingston-upon-Thames branch this will suit experienced Store Managers ready for their next step.

Responsibilities:

Lead and inspire colleagues through training, feedback, delegation, local incentives, and clear communication. Uphold the highest standards of customer service, especially through our personalised customer experience, to ensure an exceptional shopping journey. Foster connections with various departments at the head office and actively engage in networking across the organisation. Demonstrate a deep commitment to the brand by serving as an ambassador and setting a positive example for the team. Drive sales by delivering outstanding service and effective selling techniques. Curate visually appealing store displays with a keen eye for fashion and creativity. Ensure efficient management of colleague-related administrative tasks such as scheduling, payroll, onboarding, uniform orders, and training progress checks. Strategically plan for upcoming events and promotional changes, leveraging the skills of the team to maintain consistent presentation standards. Conduct regular performance evaluations for staff, including probationary and annual reviews, and provide coaching for improvement where necessary. Handle colleague recruitment using competency-based interview techniques, in alignment with the area manager's directives. Analyse daily and weekly sales data to respond promptly to performance trends and guide the team's understanding. Take responsibility for store security and loss prevention, ensuring compliance with company policies and procedures. Proactively introduce innovative ideas for improvement within your area of responsibility and address objections to change positively. Communicate targets effectively to colleagues and store management through meetings, diaries, and handovers. Cultivate an environment of mutual trust and respect, celebrating team achievements.

The Person:

Results Orientation: Achieve targets and objectives while delivering excellent customer service within agreed deadlines. Management Proficiency: Ensure colleagues understand and fulfil their responsibilities, effectively manage tasks, and respond to objectives to achieve business goals. Team Building Skills: Motivate and leverage the diverse qualities of the team to enhance overall effectiveness. Planning and Organisation: Skilfully schedule tasks, overcome obstacles, and adjust plans as needed, ensuring optimal staffing levels. Leadership and Communication: Exhibit strong leadership qualities and communicate effectively across all levels. Colleague Development and Performance Management: Train, coach, and develop colleagues while addressing performance issues and managing conflicts constructively. Take ownership of recruitment and selection processes.
Store Manager, Kingston, Salary up to 40,000 plus benefits

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Company pension Employee discount Store discount
Work Location: In person