Job Description

Company Overview

Kaspa's Desserts is a leading dessert parlour brand known for its vibrant atmosphere, premium desserts, and excellent customer service. We are seeking an experienced and driven Manager to oversee the daily operations of our dessert parlour, lead the team effectively, and ensure the highest standards of service, quality, and compliance are consistently met.

Key Responsibilities

Manage the day-to-day operations of the dessert parlour Lead, train, motivate, and develop the team to achieve high performance Ensure exceptional customer service and handle complaints professionally Manage staff rotas, attendance, and performance Control stock levels, ordering, deliveries, and waste management Ensure compliance with health, safety, food hygiene, and company standards Monitor cash handling, tills, and daily financial procedures Drive sales through upselling, promotions, and excellent service Maintain high standards of cleanliness, presentation, and brand consistency

The Ideal Candidate Will Have:

Previous management experience in hospitality (dessert parlour or QSR preferred) Strong leadership, organisational, and communication skills Ability to work under pressure in a fast-paced environment High attention to detail and problem-solving ability Strong literacy and numeracy skills A professional, positive, and hands-on management style Flexibility to work evenings, weekends, and peak trading hours
Job Type: Full-time

Pay: 28,000.00-32,000.00 per year

Benefits:

Company pension Store discount
Work Location: In person