Job Description

About Us:

Urban Locker is an independent secure self-storage company based in central London, offering modern, tech-enabled storage solutions for personal and business needs. With a focus on convenience and security, Urban Locker provides 24/7 access to individually alarmed units, supported by high-definition CCTV and secure PIN entry systems. Urban Locker is committed to delivering exceptional customer service and a hassle-free storage experience in the heart of the city. Our sites are strategically located in all the right places local and easy to get to providing all the services you need for a seamless storage experience. Whether you're decluttering your home, relocating, or just need some extra space we have you covered. Our goal is to ensure that your storage experience is convenient and stress-free. We are committed to being the go-to solution for all your storage needs.

Role Overview:

We are seeking a Branch Manager to oversee the operations of our self-storage facilities. In this store-based role, you will be responsible for ensuring exceptional customer service, maintaining operational efficiency, and driving the growth of our business. As a key member of our team, you will play a crucial role in delivering the high standards that our customers expect from us. We want someone with an understanding of the importance of local marketing, brand awareness and community engagement. This role is key in connecting with the local audience through social media, partnerships, and sponsorships while ensuring all marketing efforts align with the central marketing team's strategy.

Key Responsibilities:

As the Branch Manager, you will manage the daily operations of the facility, ensuring that it is clean, secure, and well-maintained. You will provide outstanding customer service by addressing enquiries promptly, assisting with storage needs, and conducting facility tours to showcase available options. Your role will also involve implementing security practices to protect customer belongings and ensure the safety of the facility.

In addition to operational tasks, you will handle the administrative aspects of the business. This includes managing the leasing process, handling rental agreements, renewals, and fee collections, as well as maintaining accurate records and customer information. You will work closely with the management team to develop and execute strategies to boost occupancy and achieve revenue targets. Engaging with the local community and supporting marketing campaigns to enhance our visibility and attract new customers is also part of your responsibilities. A large player in the success of the business will also involve:

Working alongside the central marketing team to deliver local marketing initiatives and activity Manage and post engaging local/community content on social media. Proactively identify and build relationships with local businesses and community partners. Seek sponsorship and event opportunities to enhance brand visibility. Capture and report marketing activities and insights to the area manager, via store Tactical Planners. Maintain and update all in-store marketing materials and POS displays. Collaborate with the central marketing team to implement local marketing strategies.

Qualifications:

We are looking for a candidate with previous experience in a management role, ideally within the self-storage or retail sector. Strong leadership and organisational skills are essential, as you will be responsible for managing the facility and your team. Excellent communication and interpersonal skills are required to build rapport with customers and collaborate effectively with the team. Training will be provided so if you're not too familiar with storage but have a can do attitude we will give you the tools to be successful.

You should have a proven track record of achieving sales targets and fostering business growth. Strong problem-solving skills and attention to detail are necessary, as is the ability to handle multiple tasks simultaneously. Flexibility in working hours, including weekends, is required to meet customer needs and support the facility's operations. The Ideal candidate will also have:

Experience in social media marketing, community outreach, or local marketing initiatives. Strong communication and relationship-building skills. Ability to work independently while aligning with central marketing goals.

Why Join Us?

Joining Urban Locker means becoming part of an fantastic independent self-storage operator. You will have the opportunity to lead a team, develop your management skills, and contribute to the growth and success of our business. We offer a supportive work environment with opportunities for professional development and career advancement. In addition, we provide a competitive bonus scheme to recognise and reward your hard work and achievements.

If you are passionate about customer service and management and are ready to take on a challenging and rewarding role, we want to hear from you!

Job Types: Full-time, Permanent

Pay: 38,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Employee discount
Schedule:

8 hour shift
Work Location: In person

Reference ID: Store Manager
Expected start date: 01/08/2025