Job Description

At Wongs, our philosophy lives in every member of our team - including our Managers, who play a crucial role in delivering excellence, elegance, and unforgettable customer experiences every day.

At the heart of Wongs' vision is a commitment to exquisite service delivered in a fun, friendly, and professional way.

Founded in 1979, Wongs has over 45 years of history in Liverpool and will soon take its award-winning brand to Manchester. Our mission is to make buying jewellery an inclusive, enjoyable, and memorable experience - and our onsite workshop plays a vital role in delivering that.

Why Join Wongs?

We don't just sell jewellery - we help customers celebrate life's most meaningful moments. As part of the Wongs family, you'll be working in a dynamic, professional, and supportive environment where your efforts truly matter.

We're proud to be recognised as:

Great Place to Work 2024 Merseyside Independent Business Awards: Retail Business of the Year & Overall Winner 2024 Professional Jeweller Award Winner: Retail Team of the Year 2024 Retail Jeweller Award Winner: Marketing/Social Media Campaign of the Year 2024 County Brides Northwest Wedding Awards: Best Jeweller 2025 NAJ Awards: Workshop Professional of the Year 2023
We want to be known as the place "Where Manchester gets engaged," and now you can be part of that story too - right from our brand new Manchester store.

About the role?

An exciting opportunity has arisen at Wongs Jewellers for a Store Manager. This is your chance to lead a talented, award-winning team in one of the UK's most prestigious independent jewellers.

You will be at the helm of our new Manchester store - managing a team of outstanding individuals across the sales floor and our in-house goldsmiths.

This is more than a retail management role - you'll be the driving force behind our exquisite in-store experience, operational excellence, and overall commercial performance.

The benefits of working for a forward thinking independent - no red tape. Your ideas will be welcomed and there are no glass ceilings!

What We're Looking For:

We're looking for an experienced leader with a proven track record of successfully managing a retail team within the jewellery industry or a high-end/luxury environment.

You'll also be:

Highly organised, process-driven, and confident in leading day-to-day operations A natural motivator with a passion for hitting KPIs and sales targets Entrepreneurial and commercially minded - you'll treat the store as if it's your own business Passionate about delivering exceptional customer experiences Confident in visual merchandising and brand presentation Strategic, analytical, and capable of communicating at all levels Skilled in recruitment, coaching, and developing high-performing teams Social media savvy and comfortable promoting the brand online Well-presented with a polished, professional appearance

Key Responsibilities:

Lead the in-store team to deliver exceptional service and strong commercial results Oversee all aspects of store operations, from team performance to customer experience Build and maintain long-lasting customer relationships Champion brand values and uphold showroom presentation standards Ensure visual merchandising aligns with brand guidelines Manage stock, store layout, and commercial planning Drive recruitment and development of new and existing staff Promote Wongs online and in-store, leveraging social media to reach new audiences Take ownership of the entire sales process, from enquiry to aftercare Deliver consistent performance against KPIs and sales targets

Expectations & Ways of Working:

Communication & Leadership:

Provide clear updates and coaching to your team Handle challenges with professionalism and accountability Keep internal systems and records accurate and efficient
Time Management & Accountability:

Lead by example in punctuality, organisation, and appearance Maximise daily schedules and ensure full team engagement
Proactivity & Productivity:

Identify opportunities to enhance customer service, efficiency, and store success Stay hands-on and present - lead from the shop floor
Workspace & Culture:

Maintain a clean, luxurious retail environment that reflects our brand Foster a positive, collaborative, and high-achieving team culture

Ready to Join Us?

If you're a natural leader with a passion for fine jewellery, operational excellence and delivering unforgettable customer experiences, we'd love to hear from you. Join Wongs Jewellers and help us shape the future of luxury retail.

Benefits:

Company events Generous Employee discount Bonus Scheme Free Uniform Access to Employee Assistance Program Opportunity to participate in Charity/Volunteer Events 28 days Holiday (Pro rata) that increases with service Health and Wellbeing Focus Family Friendly Policies in place
You will be rewarded with a competitive salary and performance related bonus.

PREVIOUS APPLICANTS ARE WELCOME TO APPLY

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Additional pay:

Bonus scheme Commission pay
Benefits:

Employee discount Store discount
Schedule:

8 hour shift
Ability to commute/relocate:

Manchester M1: reliably commute or plan to relocate before starting work (required)
Application question(s):

Will you be able to reliably commute or relocate to Liverpool L1 for training? Have you achieved a minimum of 5 GCSE's Grade C (Grade 4) or equivalent, including Maths and English
Experience:

Luxury Sales: 1 year (preferred)
Work Location: In person