Job Description

Job Summary

We are seeking a dynamic and experienced Store Manager to oversee the daily operations of our retail store. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As the Store Manager, you will be responsible for driving sales, managing staff, and ensuring a high standard of store presentation. Your ability to effectively manage time and resources will be crucial in achieving our business objectives.

Responsibilities

Lead and motivate a team of sales associates to achieve sales targets and deliver outstanding customer service. Oversee daily store operations, including inventory management, merchandising, and visual displays. Implement effective sales strategies to maximise revenue and enhance customer satisfaction. Supervise staff schedules, ensuring adequate coverage during peak times while managing labour costs effectively. Conduct regular training sessions to develop team skills in sales management, product knowledge, and customer engagement. Maintain an organised store environment that reflects the brand's values and enhances the shopping experience. Handle customer inquiries and complaints with professionalism and courtesy, demonstrating excellent phone etiquette. Monitor sales performance metrics and prepare reports for upper management on store performance. Ensure compliance with health and safety regulations within the store.

Experience

Proven experience in retail management or a similar supervisory role is essential. Strong leadership qualities with the ability to inspire and manage a diverse team effectively. Excellent time management skills with a focus on prioritising tasks in a fast-paced environment. Familiarity with retail management systems and point-of-sale technology is advantageous. Multilingual abilities are highly desirable to cater to our diverse customer base. A solid understanding of sales management principles and techniques is required. Strong organisational skills with attention to detail in all aspects of store operations.
Join us in creating an engaging shopping experience for our customers while leading a motivated team towards success!

Job Types: Full-time, Permanent

Pay: 31,000.00-38,700.00 per year

Benefits:

Company pension Employee discount Store discount
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Retail management: 1 year (preferred) Management: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person