Job Description

Newcastle upon Tyne, Eldon Square - FULL TIME / ONSITE

JEWELLS - Jewellery that's fun, expressive, and all about YOU.


We're looking for a

Store Manager

to take charge of one of our vibrant JEWELLS stores. You'll be the heartbeat of the business--leading the team, owning sales, and making sure every customer experience shines. From styling and piercing to managing inventory and creating inspiring visual displays, you'll set the standard for excellence in every part of the store.


No piercing experience? Don't worry--we'll provide

full, accredited training

so you can pierce with confidence and support your team in doing the same.

What You'll Be Doing

Lead with energy

- Inspire, coach, and develop your team to deliver standout service, styling, and sales.

Own performance

- Take accountability for KPIs, sales growth, and store productivity.

Manage inventory

- Oversee stock accuracy, deliveries, replenishment, and loss prevention to keep the store running smoothly.

Drive VM standards

- Ensure displays are inspiring, on-brand, and consistently updated to attract and excite customers.

Deliver experiences

- Ensure customers leave with jewellery they love and piercing experiences they'll rave about.

Run operations

- Manage appointments, cash handling, compliance, and store standards.

Grow talent

- Coach and develop future leaders, building a high-performing team culture.

Lead from the floor

- Be the role model for energy, service, and style every day.

What We're Looking For

Proven experience as a

retail leader

(Store Manager or strong Assistant Manager ready for the next step). A

commercial mindset

with confidence in driving KPIs and sales. Strong

inventory management

skills with an eye for detail. A passion for

visual merchandising

with the ability to bring the brand to life on the shop floor. A natural

coach

who thrives on developing people and building winning teams.

Confident, customer-first

, and excited to train as a certified piercer. Full-time availability (40 hours per week), including evenings and weekends.

Why You'll Love Working With Us

Competitive salary + bonus + commission. Fully paid, accredited piercing training. Jewellery allowance, team discounts, and team competitions. Real career growth with a fast-expanding global brand. * A birthday day off--because everyone deserves to sparkle on their big day.