Job Description

About Us

Futon Company is a well-known high street brand specialising in innovative, space-saving furniture, inspiring textiles, and stylish accessories. Almost everything we sell is designed in-house or by designers we know, and all our futon mattresses are handcrafted in our London workshop. As experts in small-space living, we have 24 stores across the UK, along with a thriving online business.

An exciting opportunity has arisen to lead our lovely Solihull branch.

Role and Responsibilities

Be

highly sales-driven

and commercially aware, consistently seeking opportunities to increase revenue and improve store performance. Lead a

customer-focused team

to maximise sales, exceed targets, and deliver outstanding service. Be a

hands-on leader

, working alongside the team to inspire and motivate, leading by example in all aspects of store operations.

Manage stock effectively

, ensuring the right products are available at the right time, and commercially merchandised. Use

sales data and insights

to drive commercial success and optimise store performance. Ensure the

customer experience is seamless

, keeping them at the heart of all store operations. Handle

customer complaints efficiently and professionally

to maintain high service standards. Recruit and develop a

high-performing team

, coaching and training them to excel in sales and service. Maintain a

positive, can-do mindset

, ensuring the store runs smoothly and efficiently, even in challenging situations. Ensure all

policies, promotions, and procedures

are carried out accurately and on time. Maintain

high visual merchandising standards

, working closely with the Visual Merchandising team. Work a

varied schedule

, including weekends.

Required Knowledge, Skills, and Experience

Excellent communication skills

, with the ability to build relationships with customers and colleagues across the business. 2-4 years of

management and sales experience

in a customer service-driven role. Proven

track record of achieving sales targets

and driving business performance. Strong

leadership skills

, with the ability to inspire and develop a team. A

hands-on approach

, with a willingness to get involved in all aspects of store life. A

proactive, solutions-focused mindset

, always looking for ways to improve and solve problems. Strong

organisational and planning abilities

to ensure smooth store operations.

Keen commercial awareness

, with the ability to analyse sales trends and respond effectively. Experience in

stock management

, ensuring optimal levels and reducing shrinkage. Strong

visual merchandising skills

, with an eye for creating an engaging store environment.

IT competency

to manage systems and reporting effectively.

Benefits

Competitive salary and great benefits. Commission on personal sales. Excellent staff discount (after qualifying period). Pension scheme. 28 days holiday per year (inclusive of bank holidays), rising to 33 days after 5 years of service.
Job Types: Full-time, Permanent

Pay: 32,000.00-37,000.00 per year

Additional pay:

Commission pay
Benefits:

Store discount
Schedule:

8 hour shift Weekend availability
Experience:

Management: 2 years (required)
Work Location: In person

Application deadline: 02/06/2025
Reference ID: Store Manager - Solihull - June 2025