Job Description

Role: Manages each store's daily operations, including team management, customer

service, and inventory control. Store Managers ensure compliance with brand

standards, address customer needs, and sustain a smooth, efficient environment.

? Responsibilities:

o Team Management and Rota Planning: Recruit, train, and oversee in-store

employees. Prepare weekly rotas to ensure adequate staff coverage and

coordinate with Supervisors to cover last-minute absences.

o Sales and Marketing Strategy: Implement approved local marketing

initiatives, promotions, and community engagement activities with Operations

Manager support to drive store sales.

o Customer Service and Complaint Resolution: Ensure excellent customer

service, address complaints, and handle refunds as per company policy

(authorised only by Store Managers or Supervisors).

o Inventory and Stock Control: Manage inventory via the EPOS system,

conducting stock audits to prevent shortages and reduce waste.

o Cash Handling and Security: Oversee all transactions, cash reconciliation,

and bank deposits according to company procedures to maintain security.

o Compliance: Conduct daily checks for health, safety, and brand standards.

Maintain necessary documentation and report compliance issues to the

Operations Manager.

o Internal and External Communication: Handle store communication,

including calls, emails, and written correspondence, addressing queries and

requests from customers, suppliers, and head office.

o Reporting: Submit regular performance and operational reports to the

Operations Manager, providing insights and suggestions for store

improvement.

Job Types: Full-time, Permanent

Pay: From 14.00 per hour

Additional pay:

Tips
Benefits:

Discounted or free food Employee discount On-site parking
Schedule:

10 hour shift 12 hour shift 8 hour shift Day shift Monday to Friday Night shift Weekend availability
Ability to commute/relocate:

Stockport, SK1 2HH: reliably commute or plan to relocate before starting work (required)
Experience:

Food preparation: 4 years (required) customer Service: 4 years (required)
Work Location: In person

Reference ID: Store Manager Kaspas Stockport