Job Description

We're looking for a hands?on,

Customer?Obsessed Store Manager

to lead our Wimbledon team. You'll create a warm, welcoming environment, deliver exceptional service, and inspire your team to take pride in every gelato flower, every interaction, and every detail.

What You'll Do

Lead by example on the shop floor, setting the tone for friendly, attentive service. Motivate, train, and develop your team to deliver an outstanding customer experience. Handle customer feedback and complaints with professionalism and care. Maintain high standards of cleanliness, product presentation, and store atmosphere. Manage daily operations including stock, ordering, cash handling, and rotas. Work flexibly across weekdays, evenings, weekends, and peak seasonal periods to support store needs. Drive sales through great service, upselling, and team engagement. Monitor KPIs and work with the Area Manager to continually improve performance.

What We're Looking For

A positive, energetic leader who genuinely enjoys serving customers. Strong people skills -- able to motivate, coach, and build a happy team. Calm under pressure, solution?focused, and proactive. Experience in hospitality or retail management. Passion for quality, detail, and creating memorable customer moments.

What We Offer

32,000-38,000 salary Performance bonus 28 days holiday (including Bank Holidays) Pension Staff discounts & free gelato Training and development Career progression as we expand Access to Employee Discounts via Perkbox
Job Type: Full-time

Pay: 32,000.00-38,000.00 per year

Benefits:

Discounted or free food
Application question(s):

What does "leading by example" mean to you? Are you able to work flexibly across weekdays, evenings, weekends, and peak periods? Why do you enjoy working in customer facing roles?
Experience:

Managerial : 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person