Job Description

P
osition: Store Supervisor (40 hours per week)
L

ocation: TUMI Bicester Village Store
A

vailability: Mid-July 2025


J

ob Purpose
T

he Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets.
S

tore Supervisor -
S

ummary of the Position:
A

cts as the leading force on the sales floor. Demonstrate product knowledge, how to manage the operations of the store. Run the store independently during non-peak times. Provide a positive customer experience as directed in the TUMI Selling Ceremony. Motivate sales team to demonstrate The Difference. Develop new client relationships and interact with existing clients to increase sales. Attain monthly, quarterly sales and SPH goals. Build strong partnerships with co-workers and store management. Encourage a training and development culture with the store team. Ensure training roadmap is completed, by team.
D

uties and Responsibilities
E

ssential Duties and Responsibilities include the following. Other duties may be assigned.
S

ALES:
A

ssist store management with training all associates on the TUMI Difference and TUMI Elite Moments. M
eet or exceed SPH goal. C
onvey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony. B
uild client relationships through data capture and outreach, with the Proximity clienteling app. C
ontribute to the attainment of sales goals, and KPI'S D
emonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction. M
aintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback.

C
OMMUNICATION:
R

eport and communicate information concerning personnel, merchandise and operations on a regular basis to the Store Manager. B
usiness aware, ability to communicate store goals, challenges, and solution minded. C
ontribute to trade feedback, know your client, purchasing trends. A
ctively participate in staff meetings for the purpose of discussing steps of the sale, policy implementation or changes, merchandise, etc. and to encourage an exchange of information and ideas. R
eport merchandise status, best sellers, slow sellers, deficiencies, buying trends, etc. to the store manager on a regular basis. D
iffuse customer service concerns and defer escalated issues to the store or assistant manager. M

ERCHANDISING:
P

articipate in the merchandising of the store to acquire the skills necessary to work independently. A
bility to adapt Visual Merchandising Guidelines, make smart decisions with implementation, to positively I

mpact the business.
M

eet deadline for Window and interior changes. M
erchandise store as directed to a high standard and can direct team accordingly. I
mplement correct usage of interior signage. E
nsure that all stock is well maintained and in good condition. A
ble to demonstrate and train team to recover and maintain VM standards. H

UMAN RESOURCES:
A

ssist in the orientation and training of new associates. A
ssist management with coordinating the daily activities of sales associates. S
upport company philosophies and the management of staff. M
otivate team, through regular feedback. P
resent a professional well-groomed appearance in accordance with established dress code. D
utiful in maintaining meals and break schedules. H
igh level of attendance and punctuality O

PERATIONS:
O

pen and close the store in the absence of the manager and assistant manager. M
aintain appropriate records and receipts for all products sold. Ensure cash registers and money intake balance daily. All paperwork is checked and signed. E
nsure name capture is attempted at every transaction. E
nsure price changes are ticketed accurately and in a timely fashion. N
otify manager of damages and partner with manager for proper return to the warehouse. P
rocess shipments within 24 hours. M
aintain proper housekeeping standards. M
aintain a secure and hazard free environment, adhere to all H&S policy. A
ble to carry out Health and Safety procedures, and ensure team adhere to all H&S Guidelines. C

USTOMER SERVICE
E

xemplify the TUMI Difference and Tumi Elite Moments. D
emonstrate behaviours exemplified in the Selling Ceremony E
nsure TUMI University training roadmap is followed and completed as directed. C
oordinate and seek assistance from the Store Manager and Assistant Manager in closing a sale or suggesting a special order, In store home delivery or Safer pay. C
lienteling and Data Capture, to build ongoing relationship with clients. E
xplain TUMI's After Sales Service philosophy, and Warranty B
uild and maintain client relationship through the TUMI App by Proximity. P
romptly and efficiently process all basic sales transactions through the register, o X-store on iPad. T
eam training culture in store daily, TUMI University, and The Coach A
chieve set goals for UPT, through cross selling. M
aintain an awareness of the competitive environment. L

OSS PREVENTION:
M

aintain inventory on the sales floor by replacing sold merchandise with merchandise from the stockroom. G
ive feedback on low stock, or Out of stock, to support Min/Max change. T
ake part in weekly cycle counts. E
nsure during sales, the item is checked for correct price, by scanning correct barcode, through the till. E
nsure items are properly checked in, ticketed, placed on the selling floor or stockroom within 24 hours. P
romptly report shoplifters or in house theft, through Guidelines/ Incident Report. C
ontrol shrinkage through loss prevention awareness, and good customer service. A
ssist in the organization and implementation of inventory on seasonal or as needed basis. T