Job Description

Overview:

You will be at the forefront of an iconic British brand. We are proud to be an independent family-owned company and this is reflected in our customer service standards, our authentic approach and respect for our products.


N.Peal retail teams are some of the industry's most committed and passionate people and our stores represent everything we stand for - world-class service, superb quality and knowledgeable associates who provide the perfect luxury experience for every customer

The Role

Driving sales in synergy with your management team Motivating, mentoring, and coaching sales associates Assisting your management team in implementing our established retail processes whilst looking for ways to improve them

What makes you the perfect Supervisor?

Setting a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience. You are not afraid to take the initiative in the absence of management. You take pride in mentoring employees, seeing them grow and having fun too!

How you'll be measured

Build and maintain new and existing customer relationships. Identifying training and customer service skills development among the team to reflect N. Peal company standards Ensure a high level of customer service through extensive product knowledge training Take ownership for the customer journey and how you can make it memorable for the customer Delivering training to help with the regular introduction of new products and services

Teamwork

Lead by example and model behaviour that reflects the company's core values Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

We are looking for

A dynamic and enthusiastic Sales Associate to join our team. Strong personal selling and customer relations experience with 1-3 years of previous experience in a luxury fashion retail environment. Experience in working to sales targets. Fluency in English, additional languages would be a benefit (Mandarin, Arabic...). A genuine interest, passion and love for clothing and styling, and knowledge of current trends. Excellent customer service and interpersonal skills and a strong team player. A presentable and articulate individual, ready to be the face of luxury cashmere. Ability to be organised, able to multitask and problem solve whilst working at pace. Strong communication skills. Someone who leads by example and role models behaviour that reflects the company's core values. A high degree of maturity and integrity.



Responsibilities:

The Role

Driving sales in synergy with your management team Motivating, mentoring, and coaching sales associates Assisting your management team in implementing our established retail processes whilst looking for ways to improve them

What makes you the perfect Supervisor?

Setting a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience. You are not afraid to take the initiative in the absence of management. You take pride in mentoring employees, seeing them grow and having fun too!

How you'll be measured

Build and maintain new and existing customer relationships. Identifying training and customer service skills development among the team to reflect N. Peal company standards Ensure a high level of customer service through extensive product knowledge training Take ownership for the customer journey and how you can make it memorable for the customer Delivering training to help with the regular introduction of new products and services

Teamwork

Lead by example and model behaviour that reflects the company's core values Contribute to a positive atmosphere that is fun, professional, productive and team oriented.



Qualifications:

We are looking for

A dynamic and enthusiastic Sales Associate to join our team. Strong personal selling and customer relations experience with 1-3 years of previous experience in a luxury fashion retail environment. Experience in working to sales targets. Fluency in English, additional languages would be a benefit (Mandarin, Arabic...). A genuine interest, passion and love for clothing and styling, and knowledge of current trends. Excellent customer service and interpersonal skills and a strong team player. A presentable and articulate individual, ready to be the face of luxury cashmere. Ability to be organised, able to multitask and problem solve whilst working at pace. Strong communication skills. Someone who leads by example and role models behaviour that reflects the company's core values. * A high degree of maturity and integrity.