Job Description

P
osition: Store Supervisor (40 hours per week).
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vailability: As soon as possible.
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tore/Location: LIPAULT branded Store, Covent Garden. (New Store Opening)
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eporting to: Store Manager/Assistant Store Manager
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ipault, is a French brand specializing in the design of lightweight, minimalist, colorful and highly functional luggage and travel accessories. The Lipault brand is owned by Samsonite and we are excited to be opening a new store in Covent Garden, London.
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ob Purpose
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he Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets.
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he Store Supervisor includes but is not limited to the following major accountabilities:
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tore Performance and Analysis:
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as awareness of every communication and instruction sent to the store. I
s aware of store budget and targets and has a good understanding of KPI's. R
eports any information that can contribute to the success of the store. C

ustomer service:
A

pplies the 4 mandatory selling standards with each and every customer. A
pplies every step of selling processes proposed by Training Manager, exploiting every customer opportunity. U
ses up-to-date technical product knowledge to generate sales. A
ctively builds customer loyalty encourages personal trade. P
rovides outstanding and inspiring service delights beyond customers expectations by going the extra mile. E
xceeds the company target Mystery Shopping results (75%). R
eflects the values of the brand and demonstrates passion for the brand. H

uman Resources Management
A

ssists in training, coaching, motivating, developing and retaining staff. A
ssists in developing team spirit. S

tock management:
A

ssists in managing stock. E
nsures correct pricing of products displayed on the shop floor. M
inimizes losses to achieve the company shrinkage target below 0.5%. A
ssists in inputting and planning all stock movement and coordinates with the central retail team. (
FP: Adherence and upkeep of set store profile, FPS: input with RM about stock profile) O

perations:
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s aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc. C
ompletes and maintains all required paperwork meeting the required deadlines. M
aintains permanent store cleanliness, appearance to offer a customer friendly environment. P
erforms all reasonably relevant duties that are requested by the Store Manager. I
f applicable, observes specific local requirements relating to the trading environment. A
ctively participates and attends appropriate training as and when required. M

erchandising, Marketing & Promotions
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aintains store and window presentation and visual merchandising in accordance with defined standards. H
as awareness of current promotions. C

ommunication
C

ommunicates in a clear, polite, courteous and understandable manner and listens to others. K
eeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager. C
omplies with personnel dress code and grooming in line with company policy. A
cts as an Ambassador of the Company and of the Company's Brands S

ecurity
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o ensure that any security issues are acted upon where possible and reported to Management. T
o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. H

ouse Keeping
M

aintain high standards at all times within the branch. E
nsure that cleaning is carried out daily and look after all fixtures, fittings and stock A

ttendance
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o report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. I
f absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. I
f employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. A
ny LOSS of business time must be made up and discussed with manager. T
o attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. T
o adhere to company attendance policy A

ppearance


+ aintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy. H

ealth & Safety
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nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. B
e knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. A

dditional Responsibilities
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o perform duties of a similar nature as required and directed by Management. R

eporting line
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*