Job Description

Company Overview:

We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.

LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences.

This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels as well as launching our second show this year 'Lapland Manchester'.

Role Overview:

Store Supervisors support the daily operations of the retail stores by supervising staff and ensuring a seamless and positive shopping experience for all guests. This role combines strong customer service leadership, in-depth product knowledge, visual merchandising oversight, and responsibility for maintaining high store standards. As a Store Supervisor, assist in coordinating team activities, driving sales performance, and upholding company policies to ensure smooth and efficient store operations.

Key Responsibilities:

Customer Service & Support

Lead by example in greeting guests and delivering exceptional service in a professional and friendly manner Support team members in providing accurate product and experience/show information to guests Address escalated guest complaints and concerns promptly to ensure a positive resolution and customer satisfaction Coach staff on upselling and cross-selling techniques to drive sales and meet store objectives

Sales Transactions

Oversee daily sales operations and ensure our EposNow till system is used correctly and efficiently by team members Authorize refunds, exchanges, and discounts in line with store policies Supervise and reconcile cash (Jingle) handling procedures, including end-of-day balancing of tills Ensure compliance with company standards for financial transactions and security

Stock Management & Merchandising

Supervise stock replenishment and ensure merchandising standards are consistently maintained Lead inventory control measures, including loss prevention, and stocktake movement processes between the storerooms and the shopfloors Train and guide team members on proper stock handling and merchandising best practices

Store Presentation & Maintenance

Ensure the store is clean, organized, and visually appealing in line with brand standards Oversee the setup of pricing displays and signage, ensuring guidelines are followed Monitor store facilities including till and counter areas and common areas to maintain a welcoming environment Implement and enforce store opening and closing checklists

Health & Safety Compliance

Monitor and enforce adherence to company health, safety, and hygiene policies Conduct regular safety checks and address hazards or incidents in a timely manner Train staff in loss prevention practices and ensure procedures are followed to minimize shrinkage

Team Leadership & Collaboration

Supervise, motivate, and support team members to ensure smooth daily operations Conduct team briefings, delegate tasks, and monitor individual performance Support onboarding and training of new staff, promoting a collaborative and productive work environment Step in to assist in any area of the store as needed, fostering teamwork and flexibility

Required Experience:

Leadership & Communication Skills

Communicate clearly and confidently with both guests and team members to ensure smooth daily operations Explain product features, promotions, and store procedures to staff and guests in a clear and engaging manner Actively listen to team and guest feedback, resolving concerns and supporting a positive in-store environment Confident in leading team discussions, providing feedback, and ensuring all staff are aligned with store goals

Strong Interpersonal & Team Management Skills

Maintain a professional and approachable attitude that fosters a welcoming atmosphere for guests and staff Lead by example and promote a collaborative team culture, encouraging mutual support and accountability Handle challenging guest interactions with tact and composure, providing guidance to staff as needed

Customer-Centric Leadership

Ensure customer service excellence across the team by monitoring interactions and coaching staff on best practices Stay calm and solution-focused in high-pressure situations, ensuring a smooth and positive experience for guests Anticipate customer needs and guide the team to respond proactively and professionally

Operational Accuracy & Attention to Detail

Oversee transaction accuracy and compliance with store policies, including cash (Jingle) handling and till procedures Ensure store presentation, stock levels, and merchandising meet brand standards through regular checks and team briefings Monitor expiry dates, pricing, and product quality, assigning follow-ups as necessary

Sales Leadership

Apply upselling and cross-selling techniques personally and coach the team to do the same to meet store sales objectives Provide regular sales performance updates and feedback to staff to encourage continuous improvement

Flexibility & Adaptability Under Pressure

Lead staff through dynamic and fast-paced environments, adjusting workflows and task assignments as needed Comfortable adapting to change, last-minute needs, and operational challenges with minimal disruption Support quick learning and implementation of new systems, procedures, and product knowledge across the team

Problem Solving & Initiative

Resolve stock, staffing, or guest issues independently while escalating major concerns to senior management Foster a solution-oriented mindset among staff, encouraging initiative and responsibility Maintain composure while juggling multiple priorities, especially during peak trading hours

Tech & Retail Systems Proficiency

Confident in using EposNow system and train and support new staff in their use Ensure accurate transactions and reporting, including use of store-specific currencies or promotional systems

Physical Stamina & Store Readiness

Lead by example during physically demanding shifts, helping to manage stock movement, displays, and floor readiness Maintain high energy and resilience during busy periods

Professionalism & Reliability

Trusted to open/close the store, manage daily checklists, and uphold brand and company standards Consistently punctual and dependable, maintaining a professional appearance and positive brand representation Enforce store policies and procedures, ensuring team compliance at all times

Location

: Manchester - Congleton Road, Siddington, Macclesfield, SK11 9JY

Start Date

: Early October 2025

End Date

: Mid January 2026

Shifts & Availability

: as you will be working on a rota basis with the other Duty Manager's, good availability between October 2025- January 2026 is essential.

Key Dates:

Company Induction Date 24th October

Training period on-site

: 31st October - 5th November

Live Event Period

: 6th November - 24th December

Pay Rate:

14.50 per hour

One meal per day to be provided

Complimentary shuttle bus to site from local train station

20% off retail items on selected dates

Life at LaplandUK:

At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results.

Passion for the Mission.

We are in service to belief. We understand the importance of what we do and its legacy.

One Collaborative Company

We only succeed together. We are a positive and caring group of people who embrace developing Lapland and ourselves.

Driven To Deliver Excellence

Belief is in the detail. Powered by our purpose we challenge and innovate to exceed expectations in everything we do.

Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.

LaplandUK reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant.

LaplandUK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Job Type: Fixed term contract
Contract length: 9 weeks

Pay: 14.50 per hour

Expected hours: 30 - 50 per week

Benefits:

Casual dress Company events Company pension Employee discount Free flu jabs Free parking
Schedule:

Monday to Friday Weekend availability
Application question(s):

Please confirm you are aware that this is a temporary season role for Lapland - Manchester Please confirm you have good availability from October through to December 2025
Work Location: In person

Expected start date: 06/10/2025