Job Description

P
osition: Store Supervisor 32 hours per week
L

ocation: Samsonite Store, Gunwharf Quays, U

nit R16, Portsmouth PO1 3TZ
A

vailability: November 2025


J

ob Purpose
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he Store Supervisor is responsible for assisting the Store Manager/Assistant Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets.
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he Store Supervisor includes but is not limited to the following major accountabilities:
S

tore Performance and Analysis
H

as awareness of every communication and instruction sent to the store. I
s aware of store budget and targets and has a good understanding of KPI's. R
eports any information that can contribute to the success of the store. C

ustomer service
A

pplies the 4 mandatory selling standards with each and every customer. A
pplies every step of selling processes proposed by Training Manager, exploiting every customer opportunity. U
ses up-to-date technical product knowledge to generate sales. A
ctively builds customer loyalty encourages personal trade. P
rovides outstanding and inspiring service delights beyond customers expectations by going the extra mile. E
xceeds the company target Mystery Shopping results (75%). R
eflects the values of the brand and demonstrates passion for the brand. H

uman Resources Management
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ssists in training, coaching, motivating, developing and retaining staff. A
ssists in developing team spirit. S

tock management
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ssists in managing stock. E
nsures correct pricing of products displayed on the shop floor. M
inimizes losses to achieve the company shrinkage target below 0.5%. A
ssists in inputting and planning all stock movement and coordinates with the central retail team. O

perations
I

s aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc. C
ompletes and maintains all required paperwork meeting the required deadlines. M
aintains permanent store cleanliness, appearance to offer a customer friendly environment. P
erforms all reasonably relevant duties that are requested by the Store Manager. I
f applicable, observes specific local requirements relating to the trading environment. A
ctively participates and attends appropriate training as and when required. M

erchandising, Marketing & Promotions
M

aintains store and window presentation and visual merchandising in accordance with defined standards. H
as awareness of current promotions. C

ommunication
C

ommunicates in a clear, polite, courteous and understandable manner and listens to others. K
eeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager. C
omplies with personnel dress code and grooming in line with company policy. A
cts as an Ambassador of the Company and of the Company's Brands S

ecurity
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o ensure that any security issues are acted upon where possible and reported to Management. T
o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. H

ouse Keeping
M

aintain high standards at all times within the branch. E
nsure that cleaning is carried out daily and look after all fixtures, fittings and stock A

ttendance
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o report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. I
f absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. I
f employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. A
ny LOSS of business time must be made up and discussed with manager. T
o attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. T
o adhere to company attendance policy A

ppearance
M

aintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy. H

ealth & Safety
E

nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. B
e knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. A

dditional Responsibilities
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