We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Store to Home Picker and you'll be a big part of this.
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Key responsibilities
You're a confident and friendly communicator, comfortable building relationships and sharing product knowledge with customers face to face and over the phone. Efficiency and safety will be vital of course but your real focus will be the customer, either supporting their ideas on the shop floor or working to a one hour click and collect service.
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Required skills & experience
You're an organised and analytical thinker, and you know how to prioritise your time and keep things simple. We provide courier, click and collect and home delivery services and products can range from tins of paint to bags of compost or hot tubs, so you'll be comfortable with some heavy lifting. Being agile and flexible is important to the success of this role. You'll be happy to expand your skills by using new technology and learning new ways of working. And you're flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
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What's in it for me?
As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities
.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
#LI-ONSITE
#LI-TB1
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Rewards &
benefits
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Discount card
The one we all love! Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 3 months.
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Share schemes
Share in the success you help create. With our shareplans, from just 5 per month, you can build up a savings pot, or use what you save to be a Kingfisher share holder.
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Life assurance
If the worst should happen, Life Assurance ensures those close to you have some protection.
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Employee assistance programme
We offer free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
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Pension
You'll have access to the award-winning Kingfisher Pension Scheme, and we'll put money in alongside your savings too.
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Leave
All work and no play is no fun! So, you can enjoy 6.6 weeks' leave, plus we'll reward you with additional leave and cash rewards to celebrate long service anniversaries and milestone years.
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Flexible working
The chance to achieve more balance between work and your other commitments.
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Shopping discounts
Take advantage of fantastic discounts on loads of products and services, just for being a B&Q colleague!
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Gym discounts
We have a network of over 3,300 health clubs offering discounts to colleagues and their partners of up to 25% on self-paid gym memberships.
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Eye care
If you use a computer regularly for work, then we pay for your eye test
every two years. If you do require glasses, then you'll also get 49/EUR69 towards single focal lenses and frames too.
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Cycling to work scheme
Whether you are thinking green, trying to get fit or saving money, our cycle to work scheme helps colleagues spread the cost and save money on any bike and safety equipment through salary sacrifice.
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Long service
Just like most families, we like to celebrate anniversaries and milestone years. For every 10 years up to 40 years' service we give extra annual leave and a cash payment.
"In my role, I get to be there for every stage of the customer journey. And there's nothing better than seeing the final result"
Steph
Digital Hub Manager
Training &
development
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Learn & Develop at B&Q
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, Leo, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.
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Flexible learning with Leo
Leo is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With Leo, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 150 different learning activities - like short videos, articles, workshops and webinars - think of Leo as your 24/7 training pal, designed to help you make the most of your B&Q career journey.
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Developing in role
Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.
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Building expertise and know-how
We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.
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Accelerated Development Talent Programmes
Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.
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Induction
At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That's why we've designed an induction programme that'll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you'll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.
A day in the life
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Steph, Digital Hub Manager
My team are brand new to the business, so I'm helping them on their learning journey, and helping them to understand our store concept and apply it to the digital world. I've had lots of training myself. I started as a Customer Advisor 10 years ago and have worked my way up.
Plan your
commute
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Store location
Edinburgh,
Why
choose us?
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Why Digital Hub at B&Q?
Our Retail Digital Hubs sit within our biggest and busiest stores, designed to provide a fast-paced store to home delivery service. Made to support our millions of customers' online orders, they work side-by-side with our stores, so we can make sure we can always get our products to people in all places.
Why B&Q
Ready to apply?
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Step 1:
Apply via bandqcareers.com
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Step 2:
Apply via bandqcareers.com
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Step 3:
Apply via bandqcareers.com
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Step 4:
We'll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at B&Q.
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Store to Home Picker
Edinburgh,
Fixed Term Contract/Secondment - Fixed
* From 12.71 per hour
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