Job Description

Job Introduction

Strategic Account Director



Location: National remit, no fixed place of work


Hours: 40 hours per week

Shift Patterns: Monday to Friday


Salary: Competitive salary including Sodexo benefits and operational bonus



About the Role:


We are seeking a Strategic Account Director to join our Operations team. This pivotal role is responsible for the effective management and operational delivery of key accounts, ensuring exemplary facilities services across all sites. The successful candidate will lead a management team, drive performance against Key Performance Indicators, and foster long-term, profitable relationships with clients. You will act as a change agent, demonstrating thought leadership and identifying new business opportunities through operational excellence.



Key Responsibilities:

Manage operational delivery for assigned key accounts, coordinating with technical and functional experts to deliver Hard, Soft, Technical, and Project-based services. Ensure a safe and compliant environment for teams and customers, following processes and escalating gaps to resolution. Lead account performance, ensuring delivery against KPIs and maintaining strong client relationships. Identify and pursue organic growth opportunities within existing contracts, working with Centres of Excellence to develop strategic account plans. Oversee contract performance, ensuring compliance with contractual terms and achievement of business objectives. Lead Health, Safety, and Environmental management for the building portfolio, ensuring statutory requirements are met. Coach and develop managers, driving employee engagement, performance management, and succession planning. Conduct senior management reviews with customers and develop strategies for growth and retention.


Accountabilities:

Safety and compliance for customers, teams, and assets. Leadership and people management, fostering engaged teams. Growth through client and customer satisfaction. Rigorous management of results and compliance with commercial terms.


Person Specification:

Degree in Engineering, Building, or Building Services (or equivalent qualification). Proven experience managing P&L accounts in excess of 30m. Experience in Hard and Soft FM contracts. Proficiency in CAFM and management information reporting. Operational expertise in multi-site/multi-service environments. Experience managing large, diverse teams and multiple workloads. Strong financial and commercial acumen. Excellent interpersonal and communication skills, able to engage with stakeholders at all levels. Commitment to achieving standards and operating to performance criteria (e.g., health and safety, hygiene). Self-motivated, able to work independently and within a team.


A little more about Sodexo:


At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.