Job Description

Are you an

experienced Account Manager

from within the

print industry, label manufacturing or FMCG

? This may be just the role for you!

This mostly

office based

role is responsible for looking after and expanding existing accounts within the business, while developing new ones whenever the opportunity occurs. You should have

a demonstrable track record in building and maintaining strong customer relationships

; anticipating client needs and providing a world-class level of customer service to ensure their satisfaction and loyalty.

Below are just some of our

benefits

on offer:

Competitive base salary + attractive commission

Company-wide profit related

bonus scheme

(paid 6-monthly) Employee Assistance Programme - including 24/7 GP helpline for you & your family Contributory Company Pension scheme Occupational Sick Pay Complimentary car cleaning vouchers Valuable training and professional development 28 days holiday (inc Bank Holidays) with additional long service holiday awards Convenient location with free, secure car parking Cycle to Work Scheme Death in service cover Free flu jabs And more!
You will report to a Sales Director and your

main duties

will include:

Strategic/ KeyAccount management & development (B2B) - being the internal point of contact for the customer for all of their ongoing business needs. Supporting the growth of existing accounts by providing an exceptional level of customer care and recognising opportunities to increase sales. Working closely with other departments within the business to ensure customers needs are communicated and understood in order to fulfil technical, quality and delivery requirements. Translating customer enquiries and orders into workable solutions for the Technical Sales Administrators (TSAs) to process accurately. Answering customer queries regarding their enquiries, orders or deliveries. Getting involved in new product launches for both new and existing customers; participating in tender opportunity discussions which aim to reduce our costs, maximise profitability and ensure the production feasibility of products quoted. Handling customer complaints by following the company complaints procedure in order to resolve issues as quickly and effectively as possible. Monitoring jobs that are at risk of delivery failure; providing regular updates to the customers Capturing data from the ERP system in order to understand customer performance; raising the awareness of clients who are not reaching their anticipated spend levels, as well as looking for opportunities to gain additional sales. Attending client meetings Attending any relevant internal meetings and producing reports on an ad-hoc basis.

How we'll measure performance:

Customer growth and retention levels New business development Customer communications answered promptly Complaints to be responded to within 3 hours, with the aim of resolving in full following proper investigation Telephone account reviews with existing and new customers. Identifying potential leads and new business opportunities Customer feedback. Collective, companywide targets and monthly Sales figures.

Required skills & experience:

A

proven B2B account management/ sales experienc

e (2 years) - ideally from labels/ print/FMCG Be target-driven with a passion for sales and customer service Have a demonstrable track record in building and maintaining strong customer relationships Strong commercial acumen Have excellent communication and inter-personal skills to comfortably deal with people at all levels Demonstrable ability to communicate and influence credibly and effectively at all levels Proven ability to manage multiple projects at a time while paying attention to detail Be self-motivated, driven to achieve own and business goals Ability to work autonomously Be a professional who can work on own initiative Have strong IT and administration skills (MS Word, Excel, CRM systems)
Secura Labels has been providing high quality labels for over 43 years. We are proud to be a trusted trade supplier, relied on by many printers throughout the country. With a friendly team of experts, we are a one-stop-shop for all labelling needs.

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Free flu jabs Free parking On-site parking Sick pay
Ability to commute/relocate:

Measham DE12 7DS: reliably commute or plan to relocate before starting work (required)
Experience:

B2B account management: 2 years (required) print/ labels or FMCG: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person