Job Description

About The Role

About Bidvest Noonan

Bidvest Noonan is a leading provider of security and facilities management services across the UK and Ireland. We deliver innovative, high?quality solutions that help our clients create safe, secure, and welcoming environments. Our people are at the heart of everything we do, and we are committed to fostering a culture of excellence, integrity, and continuous improvement.

About the Role

This is a high?profile Strategic Account Manager position responsible for managing our newly won Media City estate and supporting other National Security contracts. The role focuses on client engagement, operational excellence, and commercial performance--ensuring Bidvest Noonan delivers exceptional service and meets all revenue, compliance, and governance targets.

Reporting Line

Direct:

Key Account Director - Landsec

Dotted Line:

Key Account Director - National Contracts

Package

Monday - Friday, 50 hours per week Competitive salary Car allowance Discretionary 10% bonus based on objectives Up to 25 days' annual holiday plus bank holidays Two additional paid volunteering days each year Company pension Cycle to work scheme Access to Benekit portal for discounts

Key Responsibilities

Client Leadership & Stakeholder Engagement

Act as the primary point of contact for Media City and designated national accounts. Build and maintain strong client relationships, ensuring high levels of satisfaction and retention. Lead

quarterly breakfast briefings

with clients and stakeholders to share performance insights, innovation updates, and forward plans. Act as a

strategic advisor to the client

, providing guidance on security legislation and emerging risks, including compliance with

Martyn's Law

and other relevant frameworks. Conduct regular account reviews and present performance reports to clients and internal stakeholders. Represent Bidvest Noonan at relevant industry forums and client?led initiatives to strengthen relationships and brand presence.

Operational Excellence & Compliance

Deliver all contractual obligations, SLAs, and KPIs across the portfolio. Manage operational teams and ensure compliance with company policies, Health & Safety, and industry standards. Oversee

control room operations

, ensuring 24/7 performance, adherence to procedures, and effective incident management. Ensure adherence to security protocols and governance frameworks across all sites. Maintain

GDPR compliance

, safeguarding data integrity and confidentiality in all operational and reporting processes. Oversee documentation compliance, governance, and

training compliance

, ensuring mandatory training is completed on time. Oversee HR matters including investigations, disciplinaries, and grievance processes.

Workforce & Resource Management

Oversee recruitment, onboarding, rostering, and workforce planning for assigned accounts. Collaborate with internal teams (HR, H&S, Technical) to resolve escalations and support operational excellence. Monitor and enforce standards, behaviours, and performance across all teams.

Commercial Performance

Monitor and manage

P&L

performance, identifying opportunities for revenue growth and cost efficiency. Track variances, implement corrective actions, and ensure accurate forecasting and billing.

Innovation, Technology & Best Practice

Champion technology and innovation

--evaluate, pilot, and implement digital tools (e.g., incident reporting, analytics dashboards, access control integrations) that enhance efficiency, resilience, and client experience.

Embed best practice standards

by benchmarking against industry frameworks and integrating improvements across accounts. Drive strategic projects aligned to client objectives and Bidvest Noonan's innovation roadmap, ensuring measurable outcomes. Promote environmentally sustainable practices and support

social value

initiatives on client sites.

Risk, Resilience & Continuous Improvement

Develop and maintain robust

risk mitigation strategies

and

business continuity plans

for all assigned accounts. Use data and analytics to identify trends, optimise resource allocation, and improve service delivery. Foster a

continuous improvement

culture through learning, knowledge sharing, and targeted action plans.

Candidate Profile

Valid

Front Line SIA Licence

(Essential)

IOSH Managing Safely

(Essential) Level 3 Management Qualification or above (Desirable) Proven experience managing multi?site security operations and large teams Strong commercial acumen with experience managing P&L for significant portfolios Excellent communication and interpersonal skills to manage client relationships and internal teams Proactive, organised, and able to manage conflicting priorities effectively Strong working knowledge of MS Office and willingness to undertake further development courses

Core Competencies

Change Orientation

- Identify and execute opportunities for improvement

Resilience

- Persevere through challenges to achieve business outcomes

Relationship Building

- Develop and sustain effective working relationships

Communication

- Communicate clearly across functions and levels

Collaboration

- Work cooperatively to achieve shared goals

Benefits

We offer a comprehensive benefits package including pension scheme, cycle to work program, access to discounts via Benekit, and additional paid volunteering days. We are committed to supporting your professional development and wellbeing.

Equal Opportunities

Bidvest Noonan is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.