Job Description

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~560 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.



The Professional Services team at Optimove delivers customer-centric, data-driven marketing programs, expert CRM strategy consulting, analytics & data science as a service, and outsourced CRM execution--tailored to each client's business objectives and engagement goals.



We are seeking a highly motivated and experienced

Strategic Consultant

to join our Professional Services team in London. This role is ideal for a CRM strategist or marketing consultant who has led or owned business transformation projects, lifecycle programs, partnered directly with clients, and wants to shape high-impact CRM strategies across multiple industries in a dynamic, data-driven environment.



As a Strategic Consultant, you will lead strategic projects for a portfolio of clients--designing CRM roadmaps, developing customer lifecycle strategies, shaping transformation initiatives, and building strong client relationships. You'll collaborate with leadership and cross-functional teams on commercial and strategic activities that scale Professional Services and deepen Optimove's industry impact.

Key Responsibilities

Strategic Leadership & CRM Expertise

Act as a role model within Professional Services--setting delivery standards, showcasing CRM expertise, supporting practice evolution, and identifying innovative solutions for clients. Lead the development of customer lifecycle strategies across acquisition, onboarding, retention, churn prevention, and reactivation. Assess clients' CRM maturity and define frameworks, operating models, and roadmaps to elevate their engagement sophistication.

Client Consulting & Advisory

Conduct stakeholder interviews, discovery sessions, benchmarking, and requirements gathering to formulate CRM strategy, vision, and implementation plans. Serve as the primary day-to-day contact for clients across EMEA (and potentially global accounts), facilitating workshops, strategy sessions, and senior-level discussions. Present insights, recommendations, and business cases that drive measurable impact and influence client decision-making.

Project Leadership & Cross-Functional Collaboration

Lead end-to-end project planning and delivery--timeline management, milestone definition, and coordination across internal and client teams. Partner with Product, Data, R&D, and Customer Success to craft actionable, innovative CRM and marketing solutions that leverage Optimove's capabilities.

Data-Driven Analysis & Activation

Support data analysts with problem framing, data exploration, segmentation development, and insight generation. Translate analytical findings into actionable CRM activation plans, including segmentation strategies, triggers, journey design, and personalization logic. Develop hypotheses and testing roadmaps; oversee A/B and multivariate experimentation strategies and impact analysis.

Thought Leadership & Practice Development

Prepare structured, compelling presentations, reports, and strategic documentation for clients and internal stakeholders. Contribute to Professional Services methodologies, playbooks, and frameworks that scale global delivery excellence. Represent Optimove in internal and external events, sharing thought leadership on CRM strategy, industry trends, and the principles of positionless marketing. Mentor junior team members to support capability development and strengthen Professional Services delivery standards.

Requirements

Bachelor's degree in Business, Economics, Marketing, Communications, or related field; Master's degree is a plus. 3+ years of CRM, lifecycle marketing, or marketing strategy experience--or experience in professional services, consulting, or business transformation roles. Relevant industry experience in gaming, finance, retail, or e-commerce is an advantage. Proven track record of developing and implementing CRM or marketing strategies and influencing cross-functional stakeholders. Strong analytical skills with the ability to work with complex datasets and generate actionable business insights. Excellent written and verbal communication skills, including the ability to present complex ideas clearly to senior leadership. Experience managing clients or vendors, demonstrating the ability to influence outcomes and coordinate multi-stakeholder environments. Strong project management capability; able to lead cross-functional global teams effectively. Detail-oriented with strong organizational and time management skills. Strategic thinker with a creative approach to problem-solving. Strong interpersonal skills and the ability to build rapport with clients and internal teams. Willingness to travel for client engagements as required. Must be eligible to work in the UK (no sponsorship available at this time).

Additional Preferred Qualifications

Experience working with or for CDPs, MMHs, or ESPs (e.g., Bloomreach, Adobe, Salesforce, Oracle, Tealium, Segment, Emarsys, Pega). Experience with Business Intelligence tools (e.g., Power BI, Tableau, Domo). Comfort engaging with data schemas, event-driven logic, and customer-level datasets. * Exposure to large-scale CRM operations involving complex segmentation, multi-region workflows, or high-volume campaign environments.