Job Description

Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking a

Strategic Renewals Manager

to join our team. This is a

hybrid

opportunity based out of our Uxbridge, UK office.

Job Summary

The Strategic Renewals Manager will join a team of collaborative and energetic individuals that work closely to achieve our company targets. The ideal candidate will have experience working in a fast-pace organization with rapid growth as well as managing subscription and maintenance renewals with customers/partners. The Strategic Renewals Manager will work with customers and internal stakeholders to ensure value is realized for the customer and that commercial objectives are aligned with the growth of our business. This role will be directly responsible for supporting our Customers and Partners in territories covering Australia, Middle East, Nordics, and/or the UK.

Duties and Responsibilities

Exceed monthly, quarterly, and annual booking quotas by managing renewals and upselling opportunities. Manage the full subscription renewal process to ensure continuous service, drive long-term agreements, and increase revenue. Serve as the primary contact for channel partners, managing relationships and evaluating partner performance. Communicate the value of Imprivata products, services, and support to stakeholders at various organizational levels. Prepare accurate proposals, quotes, and renewal forecasts in alignment with customer contracts and business goals. Collaborate cross-functionally with Customer Success Managers, Account Executive, Sales Operations, Finance, and Legal to ensure smooth renewals strategies and compliance with company guidelines. Negotiate multi-year and cloud transition agreements to enhance customer retention and product adoption. Utilize Salesforce.com to capture and maintain key data for forecasting and strategic planning. Review customer usage and install base to support contract consolidation and improve renewal outcomes. Other duties as assigned and required

Qualifications

Bachelor's degree or equivalent experience. 5+ years' experience in technology solution sales; healthcare industry experience is a plus. 2+ years' experience managing international sales territories and high-value contract negotiations ($100K+). Proven track record of exceeding booking targets and managing a high volume of renewals. Strong presentation, negotiation, and closing skills with the ability to close deals independently and with integrity. Highly organized and detail-oriented, with excellent time management and decision-making abilities. Self-motivated, energetic, and adaptable with a passion for problem-solving and working in ambiguous environments. Proficiency in English required; additional languages such as Arabic, Danish, Norwegian, Swedish, or Finnish preferred.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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